Cytracom experienced a major incident on June 3, 2026 affecting Call Completion, lasting 12h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 03:10 PM UTC
We are currently investigating an issue causing intermittent inbound and outbound call failures for some customers. Our engineering team is actively working to identify the root cause and restore normal call processing. We will provide an update as soon as more information is available.
- monitoring Jun 03, 2026, 03:49 PM UTC
We have identified and mitigated the issue that caused intermittent call setup failures for some customers. The issue was related to a degraded backend component that impacted call processing on a subset of voice infrastructure. Our engineering team applied corrective action, and calls are now processing normally. We are continuing to monitor the platform closely to ensure stability.
- resolved Jun 04, 2026, 04:06 AM UTC
This incident has been resolved.