Cytracom incident

UCaaS: Inbound/Outbound Call Failures

Major Ongoing View vendor source →

Cytracom is currently experiencing a major incident affecting Call Completion, which began 57 min ago. The vendor's full update timeline is below.

Started
Jun 02, 2026, 04:11 PM UTC
Resolved
Ongoing
Duration
● 57m
Detected by Pingoru
Jun 02, 2026, 04:11 PM UTC

Affected components

Call Completion

Update timeline

  1. investigating Jun 02, 2026, 04:11 PM UTC

    We are currently investigating intermittent inbound and outbound call failures affecting some customers. Our team is actively working to identify the issue and will provide updates as they become available.

  2. monitoring Jun 02, 2026, 04:49 PM UTC

    We identified an issue affecting call processing on a subset of voice servers, which resulted in intermittent inbound and outbound call failures for some customers. Our engineering team applied corrective action, and call processing has returned to normal. We are continuing to monitor the platform closely to ensure stability.