Cytracom experienced a major incident on June 2, 2026 affecting Call Completion, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 04:11 PM UTC
We are currently investigating intermittent inbound and outbound call failures affecting some customers. Our team is actively working to identify the issue and will provide updates as they become available.
- monitoring Jun 02, 2026, 04:49 PM UTC
We identified an issue affecting call processing on a subset of voice servers, which resulted in intermittent inbound and outbound call failures for some customers. Our engineering team applied corrective action, and call processing has returned to normal. We are continuing to monitor the platform closely to ensure stability.
- monitoring Jun 02, 2026, 08:56 PM UTC
The issue causing intermittent inbound and outbound call failures has been resolved. Our engineering team identified a capacity constraint in a backend call processing service and applied corrective action. Calls are now processing normally, and the platform remains stable.
- resolved Jun 02, 2026, 08:57 PM UTC
This incident has been resolved.