Cytracom incident

ControlOne API + Management Portal increased load times.

Minor Resolved View vendor source →

Cytracom experienced a minor incident on September 6, 2026 affecting ControlOne Management Portal, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2026, 03:09 AM UTC
Resolved
Sep 06, 2026, 05:05 AM UTC
Duration
1h 56m
Detected by Pingoru
Sep 06, 2026, 03:09 AM UTC

Affected components

ControlOne Management Portal

Update timeline

  1. investigating Sep 06, 2026, 03:09 AM UTC

    We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.

  2. identified Sep 06, 2026, 03:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 06, 2026, 03:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 06, 2026, 05:05 AM UTC

    This incident has been resolved.