Cytracom Outage History

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Cytracom had 44 outages in the last 2 years totaling 129h 48m of downtime — averaging 1.8 incidents per month.

There were 44 Cytracom outages since June 25, 2025 totaling 129h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cytracom.com

Major December 4, 2025

UCaaS: iOS Mobile App Outbound Calling Partial Outage

Detected by Pingoru
Dec 04, 2025, 04:19 PM UTC
Resolved
Dec 04, 2025, 08:22 PM UTC
Duration
4h 2m
Affected: Cytracom iOS
Timeline · 3 updates
  1. investigating Dec 04, 2025, 04:19 PM UTC

    We're aware of an issue in the latest version of our iOS app from the App Store that is affecting calling functionality. Some calls may fail to connect or features may not work as expected after updating. Our team is actively working on a fix and will release an updated version as soon as possible. We will notify you once the corrected update has been approved and is available to download. Thank you for your patience — and we apologize for the inconvenience.

  2. identified Dec 04, 2025, 05:21 PM UTC

    We’ve identified the issue in the latest iOS App Store release that is affecting calling functionality. Our engineering team has developed a fix and is currently testing it to ensure a stable update. Once testing is complete, we will submit the corrected version to Apple for approval and will notify you as soon as the update is available to install. Thank you for your patience — and we apologize for the disruption this may have caused.

  3. resolved Dec 04, 2025, 08:22 PM UTC

    Good news! The calling issue in our latest iOS release has been successfully fixed. An updated version of the app is now available in the Apple App Store. Please update to the newest version to restore full calling functionality. If you continue to experience any problems, feel free to reach out to our support team. Thank you for your patience while we worked through this — we appreciate you!

Read the full incident report →

Minor November 14, 2025

UCaaS Voice Services Impairment from a subset of ISPs

Detected by Pingoru
Nov 14, 2025, 07:01 PM UTC
Resolved
Nov 15, 2025, 03:43 AM UTC
Duration
8h 41m
Affected: Call Completion
Timeline · 3 updates
  1. investigating Nov 14, 2025, 07:01 PM UTC

    Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.

  2. monitoring Nov 14, 2025, 10:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 15, 2025, 03:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Intermittent issues with Client Applications access to Voicemail

Detected by Pingoru
Nov 12, 2025, 05:10 PM UTC
Resolved
Nov 13, 2025, 01:42 AM UTC
Duration
8h 32m
Affected: DesktopCytracom iOSVoicemailCytracom Android
Timeline · 3 updates
  1. investigating Nov 12, 2025, 05:10 PM UTC

    Cytracom Engineering has identified an issue impairing voicemail from Client Applications services for a subset of our customers. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.

  2. monitoring Nov 12, 2025, 10:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 13, 2025, 01:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 6, 2025

UCaaS: Inbound calls failing for subset of customers

Detected by Pingoru
Nov 06, 2025, 10:45 PM UTC
Resolved
Nov 06, 2025, 11:17 PM UTC
Duration
31m
Affected: Call Completion
Timeline · 3 updates
  1. investigating Nov 06, 2025, 10:45 PM UTC

    Some users informed that missing audio on inbound calls and the engineering team is investigating the root cause.

  2. identified Nov 06, 2025, 11:14 PM UTC

    The issue has been identified and we applied a fix. We are currently monitoring incoming call completion.

  3. resolved Nov 06, 2025, 11:17 PM UTC

    The problem has been resolved. All incoming calls are working as usual.

Read the full incident report →

Major November 2, 2025

UCaaS: Intermittent Partner Portal Connection Issue

Detected by Pingoru
Nov 02, 2025, 04:42 PM UTC
Resolved
Nov 02, 2025, 05:13 PM UTC
Duration
31m
Affected: Partner Portal
Timeline · 3 updates
  1. investigating Nov 02, 2025, 04:42 PM UTC

    We are investigating possible connection issues with the Partner Portal.

  2. monitoring Nov 02, 2025, 05:10 PM UTC

    A fix has been implemented, and we are monitoring results.

  3. resolved Nov 02, 2025, 05:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 22, 2025

UCaaS: Intermittent Cytracom Desktop Outage

Detected by Pingoru
Oct 22, 2025, 03:12 PM UTC
Resolved
Oct 22, 2025, 04:11 PM UTC
Duration
59m
Affected: Desktop
Timeline · 3 updates
  1. investigating Oct 22, 2025, 03:12 PM UTC

    We have identified an issue that prevents some users from authenticating into Cytracom Desktop App. We are working on a fix and it will be applied shortly.

  2. monitoring Oct 22, 2025, 03:49 PM UTC

    We have deployed a fix for the Cytracom Desktop Authentication issue.

  3. resolved Oct 22, 2025, 04:11 PM UTC

    This issue has been resolved. Affected users must hard refresh the Desktop web page (hold shift, click refresh) before logging in.

Read the full incident report →

Notice October 20, 2025

UCaaS Intermittent Inbound Call Failures

Detected by Pingoru
Oct 20, 2025, 06:36 PM UTC
Resolved
Oct 20, 2025, 06:36 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 20, 2025, 06:36 PM UTC

    An external provider delivering call reputation data was experiencing a service disruption due to an ongoing incident in AWS US-East-1 (https://health.aws.amazon.com/health/status)

Read the full incident report →

Minor October 20, 2025

UCaaS delayed updates to Call History, Insights, and Contacts.

Detected by Pingoru
Oct 20, 2025, 05:30 PM UTC
Resolved
Oct 22, 2025, 03:07 PM UTC
Duration
1d 21h
Affected: UC Management PortalBLF PresenceContacts
Timeline · 5 updates
  1. identified Oct 20, 2025, 06:47 PM UTC

    We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/ Updates to these features are functional with processing delays. - New entries to call history + Insights may take a few minutes to appear. - Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices. Notifications like missed calls or new voicemails are not affected. Call completion is not affected at this time.

  2. identified Oct 20, 2025, 06:51 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 21, 2025, 12:18 AM UTC

    We've fixed the issue and are processing the backlog for Call History and Call Insights. Expect some delays in these features until the backlog clears. Separately, BLF status updates may drop intermittently on some devices.

  4. monitoring Oct 21, 2025, 03:34 PM UTC

    Call History and Call Insights are fully functional. BLF status updates to the majority of active phones are fully functional. A small number of phones may require a reboot to restore BLF functionality.

  5. resolved Oct 22, 2025, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 17, 2025

ControlOne Agent Connectivity Issues

Detected by Pingoru
Oct 17, 2025, 07:23 AM UTC
Resolved
Oct 17, 2025, 08:12 AM UTC
Duration
49m
Timeline · 3 updates
  1. investigating Oct 17, 2025, 07:23 AM UTC

    We are investigating internal alerts of some ControlOne Agents being unable to initiate a connection

  2. monitoring Oct 17, 2025, 07:30 AM UTC

    A fix has been implemented and we are monitoring the results. All ControlOne Agents that were unable to connect previously are now connected.

  3. resolved Oct 17, 2025, 08:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

ControlOne partial service degradation in US-Midwest (ORD) Region

Detected by Pingoru
Sep 26, 2025, 12:04 PM UTC
Resolved
Sep 26, 2025, 08:16 PM UTC
Duration
8h 11m
Affected: US-MidWest (ORD) Region
Timeline · 3 updates
  1. identified Sep 26, 2025, 01:36 PM UTC

    We've identified an issue causing a partial service degradation for a subset of customers in the US-Midwest ControlOne region. Affected customers may have increased latency during this time. Agents may be unable to remain connected.

  2. monitoring Sep 26, 2025, 01:36 PM UTC

    Following a change to resolve a service degradation in the region, we are monitoring the results of that change and overall service health. All customers using the US-Midwest ControlOne region are fully operational.

  3. resolved Sep 26, 2025, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 16, 2025

ControlOne: US-NorthEast (EWR) Partial Outage

Detected by Pingoru
Sep 16, 2025, 07:18 PM UTC
Resolved
Sep 16, 2025, 10:24 PM UTC
Duration
3h 6m
Affected: US-NorthEast (EWR) Region
Timeline · 4 updates
  1. identified Sep 16, 2025, 07:18 PM UTC

    We have identified an issue impacting a subset of ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region.

  2. identified Sep 16, 2025, 08:00 PM UTC

    We are continuing to work on a fix for this issue, affected Bridges and Agents are being restored to operation in waves.

  3. monitoring Sep 16, 2025, 09:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 16, 2025, 11:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 22, 2025

US-NorthWest (SEA) Region ControlOne Agent Connectivity Issues

Detected by Pingoru
Aug 22, 2025, 06:41 PM UTC
Resolved
Aug 22, 2025, 08:25 PM UTC
Duration
1h 44m
Affected: US-NorthWest (SEA) Region
Timeline · 3 updates
  1. identified Aug 22, 2025, 06:41 PM UTC

    We have identified an issue impacting ControlOne customers using the ControlOne Agent within our US-Northwest (SEA) Region. Our engineers are actively working on a fix.

  2. monitoring Aug 22, 2025, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 22, 2025, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2025

ControlOne Partial Outage in US-NorthEast (EWR)

Detected by Pingoru
Aug 19, 2025, 01:32 PM UTC
Resolved
Aug 19, 2025, 04:13 PM UTC
Duration
2h 40m
Affected: US-NorthEast (EWR) Region
Timeline · 4 updates
  1. identified Aug 19, 2025, 01:32 PM UTC

    We have identified an issue impacting a subset of ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region.

  2. identified Aug 19, 2025, 02:30 PM UTC

    We are continuing to work on this issue. A fix is rolling out and we will update shortly

  3. monitoring Aug 19, 2025, 03:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2025, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 14, 2025

ControlOne: US-NorthWest (SEA) Partial Outage

Detected by Pingoru
Aug 14, 2025, 01:14 PM UTC
Resolved
Aug 14, 2025, 03:45 PM UTC
Duration
2h 31m
Affected: US-NorthWest (SEA) Region
Timeline · 3 updates
  1. investigating Aug 14, 2025, 01:14 PM UTC

    We are investigating an issue impacting a subset of ControlOne bridge customers within US-Northwest region.

  2. identified Aug 14, 2025, 02:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 14, 2025, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2025

ControlOne Agent connectivity issues

Detected by Pingoru
Aug 05, 2025, 10:16 PM UTC
Resolved
Aug 05, 2025, 11:48 PM UTC
Duration
1h 32m
Affected: ControlOne Management Portal
Timeline · 4 updates
  1. investigating Aug 05, 2025, 10:16 PM UTC

    We are investigating internal alerts of some ControlOne Agents being unable to initiate a connection.

  2. identified Aug 05, 2025, 10:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 05, 2025, 10:41 PM UTC

    A fix has been implemented and we are monitoring the results. All ControlOne Agents that were unable to connect previously are now connected.

  4. resolved Aug 05, 2025, 11:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 5, 2025

US-NorthEast (EWR) Region ControlOne Agents Retrying

Detected by Pingoru
Aug 05, 2025, 08:21 AM UTC
Resolved
Aug 05, 2025, 11:47 AM UTC
Duration
3h 25m
Affected: US-NorthEast (EWR) Region
Timeline · 6 updates
  1. investigating Aug 05, 2025, 08:21 AM UTC

    We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent within our EWR. Our engineers are actively working on a fix.

  2. investigating Aug 05, 2025, 08:26 AM UTC

    Engineers are investigating systems in the US-NorthEast (EWR) Region providing services to ControlOne Agents. Agents are exhibiting retrying behavior.

  3. investigating Aug 05, 2025, 09:29 AM UTC

    Engineers continue to investigating systems in the US-NorthEast (EWR) Region providing services to ControlOne Agents. Agents are exhibiting retrying behavior.

  4. identified Aug 05, 2025, 10:32 AM UTC

    Engineers have identified the issue and are working towards resolution as fast as possible.

  5. monitoring Aug 05, 2025, 11:17 AM UTC

    A fix has been implemented and ControlOne agent connectivity has returned to normal.

  6. resolved Aug 05, 2025, 11:47 AM UTC

    All systems in the US-NorthEast (EWR) Region serving ControlOne Agents are operational. If you need additional assistance, please contact us at [email protected] or 877-411-2987.

Read the full incident report →

Minor June 30, 2025

ControlOne Partial Service Degradation Due to Carrier Issue in US-SouthCentral (DFW) Region

Detected by Pingoru
Jun 30, 2025, 01:18 PM UTC
Resolved
Jun 30, 2025, 03:00 PM UTC
Duration
1h 41m
Affected: US-SouthCentral (DFW) Region
Timeline · 3 updates
  1. identified Jun 30, 2025, 01:18 PM UTC

    We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-SouthCentral (DFW) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services. Our Network Operations Center (NOC) is actively working to mitigate these issues by: - Implementing dynamic routing adjustments - Prioritizing critical traffic paths - Coordinating with affected ISPs to identify resolution timelines

  2. monitoring Jun 30, 2025, 01:54 PM UTC

    Active monitoring systems show ControlOne Agent and Bridge connection rates are stable. We will continue to monitor carrier routing paths and update the status if service quality changes.

  3. resolved Jun 30, 2025, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 28, 2025

ControlOne Partial Service Degradation Due to Carrier Issue in US-SouthWest (LAX) Region

Detected by Pingoru
Jun 28, 2025, 05:23 PM UTC
Resolved
Jun 29, 2025, 11:00 PM UTC
Duration
1d 5h
Affected: US-SouthWest (LAX) Region
Timeline · 4 updates
  1. identified Jun 28, 2025, 05:23 PM UTC

    At approximately 07:58 PM CT, instability was detected on the primary carrier servicing the US-SouthWest ControlOne region. Automatic remediation was performed to route around the primary carrier. Some LAX customers with a Cloud gateway assigned in the 64.58.101.0/24 range are not routing back properly from alternate carriers and we are working to resolve this ASAP. Customers in 64.58.101.0/24 range can contact support for temporary or permanent reassignment to another range.

  2. monitoring Jun 28, 2025, 09:07 PM UTC

    A fix has been implemented, and the affected IP range (64.58.101.0/24) is fully operational. We are continuing to monitor the results of this issue throughout the day.

  3. monitoring Jun 28, 2025, 09:10 PM UTC

    All customers using the US-SouthWest ControlOne region are fully operational. A large carrier outage affecting multiple carriers in the western US may cause instability to some internet locations outside of the ControlOne network.

  4. resolved Jun 29, 2025, 05:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2025

UCaaS Intermittent Call Completion Issues

Detected by Pingoru
Jun 25, 2025, 12:02 PM UTC
Resolved
Jun 25, 2025, 05:33 PM UTC
Duration
5h 31m
Affected: Call CompletionBLF Presence
Timeline · 5 updates
  1. investigating Jun 25, 2025, 12:02 PM UTC

    We are investigating reports of intermittent call failures for our UCaaS customers.

  2. identified Jun 25, 2025, 12:59 PM UTC

    The cause for the issue has been identified and a fix is being implemented. BLF Presence may be unavailable until the fix is complete.

  3. monitoring Jun 25, 2025, 04:16 PM UTC

    A fix has been implemented to resolve recent call completion issues, and we are actively monitoring to ensure continued stability. BLF Presence service remains in a degraded state—while a fix has been applied, some customers may still experience intermittent issues. Further investigation is underway to fully restore normal functionality for the BLF Presence services globally.

  4. monitoring Jun 25, 2025, 05:01 PM UTC

    All services have returned to normal following the earlier issues affecting call completion and BLF Presence. The implemented fixes have been effective, and we will continue to monitor to ensure continued stability. If you have any questions or need assistance, please contact us at [email protected] or 877-411-2987.

  5. resolved Jun 25, 2025, 05:33 PM UTC

    All services have returned to normal following the earlier issues affecting call completion and BLF Presence. If you have any questions or need assistance, please contact us at [email protected] or 877-411-2987.

Read the full incident report →