Cytracom Outage History
Cytracom is up right nowPingoru has recorded 58 incidents for Cytracom: 54 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 22 of 720 (3%) |
| May 2026 | 5 | 50 of 744 (7%) |
| June 2026 | 5 | 56 of 720 (8%) |
| July 2026 | 5 | 26 of 744 (3%) |
| August 2026 | 6 | 26 of 744 (3%) |
| September 2026 | 5 | 39 of 720 (5%) |
| October 2026 | 1 | 6 of 590 (1%) |
Incidents, newest first
Minor April 7, 2026 UCaaS: Desktop App 4h 51m Call Completion, Desktop
Started Apr 07, 2026, 04:22 PM UTC· resolved Apr 07, 2026, 09:13 PM UTC
- monitoring Apr 07, 2026, 04:22 PM UTC
Some customers reported issues with inbound and outbound calls on the Desktop App. Affected users were advised to log out and log back in to resolve the issue.
- monitoring Apr 07, 2026, 04:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 07, 2026, 09:13 PM UTC
This incident has been resolved.
Minor April 6, 2026 UCaaS: Call Parking Issue for small subset of D2 devices 2h 44m Call Completion
Started Apr 06, 2026, 03:27 PM UTC· resolved Apr 06, 2026, 06:12 PM UTC
- identified Apr 06, 2026, 03:27 PM UTC
A subset of customers reported issues with call parking not functioning correctly. The root cause has been identified, and a remediation is being developed.
- monitoring Apr 06, 2026, 04:55 PM UTC
A limited number of D2 devices experienced an issue with call parking due to a firmware defect. This is not a service outage and does not affect the broader UCaaS platform or other device types. The issue has been identified, and a remediation plan is in progress. Affected devices will be updated to resolve the issue. We are continuing to monitor and will provide updates as remediation is completed.
- resolved Apr 06, 2026, 06:12 PM UTC
The issue affecting a limited number of D2 devices related to call parking has been resolved. The root cause was identified as a firmware defect, and affected devices have been remediated. All services are operating normally, and no broader impact to the UCaaS platform was observed. We will continue to monitor to ensure ongoing stability.
Major April 2, 2026 UCaaS: Management Portal Outage 6h 22m UC Management Portal
Started Apr 02, 2026, 06:19 PM UTC· resolved Apr 03, 2026, 12:41 AM UTC
- investigating Apr 02, 2026, 06:19 PM UTC
We are investigating an issue impacting the UCaaS Management Portal.
- monitoring Apr 02, 2026, 07:39 PM UTC
The service has been restarted. All management functions are operational, and the system is stable.
- resolved Apr 03, 2026, 12:41 AM UTC
This issue has been resolved and Management Portal is working without any further issue.
Critical April 2, 2026 UCaaS: Management Portal Unavailable 48m UC Management Portal
Started Apr 02, 2026, 05:23 PM UTC· resolved Apr 02, 2026, 06:12 PM UTC
- investigating Apr 02, 2026, 05:23 PM UTC
The UCaaS Management Portal is currently unavailable, preventing users from accessing administrative functions and configuration interfaces. Core calling services are not impacted at this time; however, administrators are unable to manage users, devices, or settings through the portal. Engineering teams have been engaged and are actively investigating the root cause. Updates will be provided as more information becomes available.
- monitoring Apr 02, 2026, 05:53 PM UTC
The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally. The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted to restore functionality. A plan is in place to increase service capacity to prevent recurrence. We are continuing to monitor the stability of the service.
- resolved Apr 02, 2026, 06:12 PM UTC
The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally. The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted, and a plan is in place to increase capacity to prevent recurrence.
Major March 25, 2026 UCaaS: Voice Traffic Impacted 35m Call Completion
Started Mar 25, 2026, 05:59 PM UTC· resolved Mar 25, 2026, 06:35 PM UTC
- investigating Mar 25, 2026, 05:59 PM UTC
We are experiencing intermittent network disruptions impacting call completion. We are currently investigating the issue.
- monitoring Mar 25, 2026, 06:05 PM UTC
The upstream routing issue has been resolved. We are observing normal call completion rates across affected routes.
- resolved Mar 25, 2026, 06:35 PM UTC
Resolved: The upstream routing issue appears resolved. Call completion is operating within normal thresholds. Root cause is under investigation.
Major March 20, 2026 UCaaS: Partial Outbound Call Failures 5h 28m Call Completion
Started Mar 20, 2026, 03:19 PM UTC· resolved Mar 20, 2026, 08:48 PM UTC
- investigating Mar 20, 2026, 03:19 PM UTC
We are investigating a partial outbound call failure for a subset of customers.
- monitoring Mar 20, 2026, 04:39 PM UTC
A partial outbound calling issue has been resolved. During the incident, one of our outbound proxy servers stopped processing calls. The affected system was restarted and migrated to a different host, restoring normal service. We are continuing to monitor the platform to ensure stability and are reviewing the event to prevent recurrence.
- monitoring Mar 20, 2026, 06:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 20, 2026, 08:48 PM UTC
There are no observed reports of outbound/inbound call failures. This issue is now resolved.
Major March 20, 2026 UCaaS: Partial Inbound Call Failure 53m Call Completion
Started Mar 20, 2026, 01:59 PM UTC· resolved Mar 20, 2026, 02:53 PM UTC
- investigating Mar 20, 2026, 01:59 PM UTC
We are experiencing partial inbound/outbound call failures. We are currently investigating.
- monitoring Mar 20, 2026, 02:35 PM UTC
A fix has been implemented for the call routing node failure. Inbound and outbound call completion are now functioning correctly.
- resolved Mar 20, 2026, 02:53 PM UTC
This issue has been resolved. A fix was implemented for the call routing node failure, and inbound and outbound call completion are now functioning correctly.
Major March 6, 2026 UCaaS: Intermittent Inbound / Outbound Call Failures 1h 38m Call Completion
Started Mar 06, 2026, 08:46 PM UTC· resolved Mar 06, 2026, 10:24 PM UTC
- investigating Mar 06, 2026, 08:46 PM UTC
Some of the inbound / outbound calls from our system experiencing intermittent failures. We are currently trying to identify the root cause.
- investigating Mar 06, 2026, 09:23 PM UTC
We are continue to investigate the issue.
- monitoring Mar 06, 2026, 09:52 PM UTC
From our monitoring and telemetry data the issue appears to be resolved and call completion rates are in the normal range.
- monitoring Mar 06, 2026, 09:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 06, 2026, 10:24 PM UTC
This issue has been resolved.
Major March 3, 2026 UCaaS: Inbound Call Failures Impacting Subset of Customers 1h 44m Call Completion
Started Mar 03, 2026, 02:37 PM UTC· resolved Mar 03, 2026, 04:21 PM UTC
- investigating Mar 03, 2026, 02:37 PM UTC
We are currently investigating a higher number of inbound call failures that may impact subset our customers.
- investigating Mar 03, 2026, 02:38 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 03, 2026, 03:04 PM UTC
We identified an issue with our connecting carrier affecting inbound calls. The carrier has deployed a fix, and inbound calls are now functioning normally.
- monitoring Mar 03, 2026, 03:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 03, 2026, 04:21 PM UTC
All inbound calls are working.
Critical February 28, 2026 ControlOne Services Impact in the US-MidWest (ORD) Region 1h US-MidWest (ORD) Region
Started Feb 28, 2026, 05:45 AM UTC· resolved Feb 28, 2026, 06:45 AM UTC
- investigating Feb 28, 2026, 05:45 AM UTC
We are currently investigating an issue impacting services in our MidWest - ORD - Chicago Region.
- monitoring Feb 28, 2026, 07:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 28, 2026, 07:51 AM UTC
This incident has been resolved.
Critical February 5, 2026 ControlOne Partial Service Degradation Due to Carrier Issue in US-SouthEast (ATL) Region 3h 9m US-SouthEast (ATL) Region
Started Feb 05, 2026, 10:52 PM UTC· resolved Feb 06, 2026, 02:02 AM UTC
- investigating Feb 05, 2026, 10:52 PM UTC
We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-SouthEast (ATL) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services. Our Network Operations Center (NOC) is actively working to mitigate these issues by: - Implementing dynamic routing adjustments - Prioritizing critical traffic paths - Coordinating with affected ISPs to identify resolution timelines
- identified Feb 05, 2026, 11:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 06, 2026, 12:45 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 06, 2026, 12:45 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 06, 2026, 02:02 AM UTC
This incident has been resolved.
Minor January 16, 2026 Unity platform incident 6h 38m Unity Portal, Unity Authentication
Started Jan 16, 2026, 06:51 PM UTC· resolved Jan 17, 2026, 01:29 AM UTC
- identified Jan 16, 2026, 06:51 PM UTC
We have identified the root cause of an issue impacting the Unity portal and authentication. Partners and end users on the Unity platform may see issues accessing the Unity portal or creating new authentication sessions.
- monitoring Jan 16, 2026, 06:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 16, 2026, 08:05 PM UTC
We are continuing to address the root cause of the issue. Users may encounter issues adjusting permissions within the Unity portal.
- resolved Jan 17, 2026, 01:29 AM UTC
This incident has been resolved.
Major December 10, 2025 ControlOne partial outage in the US-SouthEast ATL Region 1h 33m US-SouthEast (ATL) Region
Started Dec 10, 2025, 03:03 PM UTC· resolved Dec 10, 2025, 04:37 PM UTC
- investigating Dec 10, 2025, 03:03 PM UTC
We have identified an issue causing a service outage for a subset of customers in the US-Southeast ControlOne region. ControlOne Bridges may experience intermittent connectivity. ControlOne Agents may experience intermittent connectivity or "Retrying" status.
- identified Dec 10, 2025, 03:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 10, 2025, 03:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 04:37 PM UTC
This incident has been resolved.
Major December 4, 2025 UCaaS: iOS Mobile App Outbound Calling Partial Outage 4h 2m Cytracom iOS
Started Dec 04, 2025, 04:19 PM UTC· resolved Dec 04, 2025, 08:22 PM UTC
- investigating Dec 04, 2025, 04:19 PM UTC
We're aware of an issue in the latest version of our iOS app from the App Store that is affecting calling functionality. Some calls may fail to connect or features may not work as expected after updating. Our team is actively working on a fix and will release an updated version as soon as possible. We will notify you once the corrected update has been approved and is available to download. Thank you for your patience — and we apologize for the inconvenience.
- identified Dec 04, 2025, 05:21 PM UTC
We’ve identified the issue in the latest iOS App Store release that is affecting calling functionality. Our engineering team has developed a fix and is currently testing it to ensure a stable update. Once testing is complete, we will submit the corrected version to Apple for approval and will notify you as soon as the update is available to install. Thank you for your patience — and we apologize for the disruption this may have caused.
- resolved Dec 04, 2025, 08:22 PM UTC
Good news! The calling issue in our latest iOS release has been successfully fixed. An updated version of the app is now available in the Apple App Store. Please update to the newest version to restore full calling functionality. If you continue to experience any problems, feel free to reach out to our support team. Thank you for your patience while we worked through this — we appreciate you!
Minor November 14, 2025 UCaaS Voice Services Impairment from a subset of ISPs 8h 41m Call Completion
Started Nov 14, 2025, 07:01 PM UTC· resolved Nov 15, 2025, 03:43 AM UTC
- investigating Nov 14, 2025, 07:01 PM UTC
Cytracom Engineering has identified an issue impairing voice services for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.
- monitoring Nov 14, 2025, 10:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 15, 2025, 03:43 AM UTC
This incident has been resolved.
Minor November 12, 2025 Intermittent issues with Client Applications access to Voicemail 8h 32m Desktop, Cytracom iOS, Voicemail, Cytracom Android
Started Nov 12, 2025, 05:10 PM UTC· resolved Nov 13, 2025, 01:42 AM UTC
- investigating Nov 12, 2025, 05:10 PM UTC
Cytracom Engineering has identified an issue impairing voicemail from Client Applications services for a subset of our customers. We are investigating the root cause and working to a full resolution. As updates become available, they will be posted here.
- monitoring Nov 12, 2025, 10:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 01:42 AM UTC
This incident has been resolved.
Major November 6, 2025 UCaaS: Inbound calls failing for subset of customers 31m Call Completion
Started Nov 06, 2025, 10:45 PM UTC· resolved Nov 06, 2025, 11:17 PM UTC
- investigating Nov 06, 2025, 10:45 PM UTC
Some users informed that missing audio on inbound calls and the engineering team is investigating the root cause.
- identified Nov 06, 2025, 11:14 PM UTC
The issue has been identified and we applied a fix. We are currently monitoring incoming call completion.
- resolved Nov 06, 2025, 11:17 PM UTC
The problem has been resolved. All incoming calls are working as usual.
Major November 2, 2025 UCaaS: Intermittent Partner Portal Connection Issue 31m Partner Portal
Started Nov 02, 2025, 04:42 PM UTC· resolved Nov 02, 2025, 05:13 PM UTC
- investigating Nov 02, 2025, 04:42 PM UTC
We are investigating possible connection issues with the Partner Portal.
- monitoring Nov 02, 2025, 05:10 PM UTC
A fix has been implemented, and we are monitoring results.
- resolved Nov 02, 2025, 05:13 PM UTC
This incident has been resolved.
Major October 22, 2025 UCaaS: Intermittent Cytracom Desktop Outage 59m Desktop
Started Oct 22, 2025, 03:12 PM UTC· resolved Oct 22, 2025, 04:11 PM UTC
- investigating Oct 22, 2025, 03:12 PM UTC
We have identified an issue that prevents some users from authenticating into Cytracom Desktop App. We are working on a fix and it will be applied shortly.
- monitoring Oct 22, 2025, 03:49 PM UTC
We have deployed a fix for the Cytracom Desktop Authentication issue.
- resolved Oct 22, 2025, 04:11 PM UTC
This issue has been resolved. Affected users must hard refresh the Desktop web page (hold shift, click refresh) before logging in.
Notice October 20, 2025 UCaaS Intermittent Inbound Call Failures –
Started Oct 20, 2025, 06:36 PM UTC· resolved Oct 20, 2025, 06:36 PM UTC
- resolved Oct 20, 2025, 06:36 PM UTC
An external provider delivering call reputation data was experiencing a service disruption due to an ongoing incident in AWS US-East-1 (https://health.aws.amazon.com/health/status)
Minor October 20, 2025 UCaaS delayed updates to Call History, Insights, and Contacts. 1d 21h UC Management Portal, BLF Presence, Contacts
Started Oct 20, 2025, 05:30 PM UTC· resolved Oct 22, 2025, 03:07 PM UTC
- identified Oct 20, 2025, 06:47 PM UTC
We have identified an issue with call data processing affecting Call History, Call Insights and Contacts/ Updates to these features are functional with processing delays. - New entries to call history + Insights may take a few minutes to appear. - Newly created Contacts (in Desktop / Mobile) may take more time than expected to appear across devices. Notifications like missed calls or new voicemails are not affected. Call completion is not affected at this time.
- identified Oct 20, 2025, 06:51 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 21, 2025, 12:18 AM UTC
We've fixed the issue and are processing the backlog for Call History and Call Insights. Expect some delays in these features until the backlog clears. Separately, BLF status updates may drop intermittently on some devices.
- monitoring Oct 21, 2025, 03:34 PM UTC
Call History and Call Insights are fully functional. BLF status updates to the majority of active phones are fully functional. A small number of phones may require a reboot to restore BLF functionality.
- resolved Oct 22, 2025, 03:07 PM UTC
This incident has been resolved.
Notice October 17, 2025 ControlOne Agent Connectivity Issues 49m
Started Oct 17, 2025, 07:23 AM UTC· resolved Oct 17, 2025, 08:12 AM UTC
- investigating Oct 17, 2025, 07:23 AM UTC
We are investigating internal alerts of some ControlOne Agents being unable to initiate a connection
- monitoring Oct 17, 2025, 07:30 AM UTC
A fix has been implemented and we are monitoring the results. All ControlOne Agents that were unable to connect previously are now connected.
- resolved Oct 17, 2025, 08:12 AM UTC
This incident has been resolved.