Cytracom incident

UCaaS: BLF status and Call Detail Records Delayed

Minor Resolved View vendor source →

Cytracom experienced a minor incident on June 10, 2026 affecting BLF Presence, lasting 16h 51m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 06:43 PM UTC
Resolved
Jun 11, 2026, 11:34 AM UTC
Duration
16h 51m
Detected by Pingoru
Jun 10, 2026, 06:43 PM UTC

Affected components

BLF Presence

Update timeline

  1. identified Jun 10, 2026, 06:43 PM UTC

    We are currently experiencing a backlog in our call event processing system, which may cause delays in event-related updates. This may impact CDR processing, BLF status updates, and voicemail arrival indicators. Inbound and outbound calling remain operational, and voicemail delivery is not impacted. Our team is actively working to clear the backlog and will continue to monitor the system.

  2. monitoring Jun 10, 2026, 08:50 PM UTC

    We have identified and corrected the issue. Call Detail Records (CDRs) in Insights during the incident will be available within next 12 hours. New events are processing normally and are not expected to experience delays. Inbound and outbound calling, voicemail delivery, and new CDR processing are not impacted at this time. We will continue monitoring until the backlog is fully cleared.

  3. resolved Jun 11, 2026, 11:34 AM UTC

    All backlog Call Details Records have been processed. This issue is now resolved.