Cytracom experienced a critical incident on July 30, 2026 affecting Call Completion and BLF Presence, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Call CompletionBLF Presence
Update timeline
- identified Jul 30, 2026, 06:10 PM UTC
We are investigating an issue impacting inbound and outbound call failures. We we identified an incorrect configuration that caused this issue. We are working on a fix and will update soon.
- monitoring Jul 30, 2026, 06:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2026, 09:25 PM UTC
This incident has been resolved. We have implemented an extra step so the automated config management doesn't trigger outside a declared maintenance window. We apologize for the disruption caused by this.