Cytracom incident

UCaaS: Intermittent Inbound/Outbound Call Failures

Minor Resolved View vendor source →

Cytracom experienced a minor incident on May 27, 2026 affecting Call Completion, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 07:39 PM UTC
Resolved
May 27, 2026, 10:03 PM UTC
Duration
2h 23m
Detected by Pingoru
May 27, 2026, 07:39 PM UTC

Affected components

Call Completion

Update timeline

  1. monitoring May 27, 2026, 07:39 PM UTC

    In our primary data center inbound/outbound calls are failing in several voice Pods and they are being routed to our secondary data center. Callers may experience intermittent call failures until we resolve this issue.

  2. identified May 27, 2026, 08:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 08:48 PM UTC

    We identified an issue with a third-party call-signing service provider and temporarily disabled that dependency to restore normal call flow. Calls are currently completing as expected. We are continuing to monitor call completion and will implement a remediation plan to reduce future impact from this dependency.

  4. resolved May 27, 2026, 10:03 PM UTC

    Call flow has returned to normal, and calls are completing as expected. We are closing this incident. Our team will continue with the planned remediation work to reduce future impact from this third-party call-signing dependency.