Cytracom experienced a minor incident on September 2, 2026 affecting Call Completion, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 06:48 PM UTC
We are currently investigating an issue affecting inbound calls for some customers. The disruption is related to a fiber network failure impacting one of our upstream service providers. Our team is actively working with the provider to monitor recovery and restore normal inbound calling as quickly as possible. Outbound calling (unless routed through this provider) and other services are not currently impacted. We will provide additional updates as more information becomes available.
- investigating Sep 02, 2026, 06:49 PM UTC
We are continuing to investigate this issue.
- investigating Sep 02, 2026, 07:08 PM UTC
We are continuing to investigate this issue.
- identified Sep 02, 2026, 07:58 PM UTC
Our investigation has identified an ongoing fiber network incident affecting an upstream provider in the Los Angeles area that may be contributing to the issue. The impact is intermittent and does not affect all customers or calls. Our team is actively monitoring the situation and working with our upstream providers to determine the full impact and restore normal service. We will provide additional updates as more information becomes available.
- monitoring Sep 03, 2026, 01:49 PM UTC
Our upstream carrier is observing expected calling behavior and will continue to monitor for stability.
- resolved Sep 03, 2026, 06:58 PM UTC
This incident has been resolved.