Cytracom experienced a minor incident on May 29, 2026 affecting Caller ID Resolution and SpamGuard Service, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 29, 2026, 06:41 PM UTC
We have identified that our third-party CNAM provider is not responding within our required performance thresholds. To prevent call completion delays or failures, we are temporarily bypassing Caller ID name resolution for affected calls. During this time, calls may complete without a resolved caller identity or display name. Call delivery itself remains operational. Our team is working on a remediation plan and expects to implement a permanent solution within the next 72 hours. We will continue to monitor the service and provide updates as progress is made.
- monitoring May 29, 2026, 09:02 PM UTC
The Caller Id resolution is working as expected. We are monitoring for any further issues.
- resolved May 29, 2026, 11:27 PM UTC
The CNAM (Caller ID) service is fully functional without any performance constraints.