Cytracom incident

ControlOne Partial Outage in US-NorthEast (EWR)

Major Resolved View vendor source →

Cytracom experienced a major incident on August 19, 2025 affecting US-NorthEast (EWR) Region, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 01:32 PM UTC
Resolved
Aug 19, 2025, 04:13 PM UTC
Duration
2h 40m
Detected by Pingoru
Aug 19, 2025, 01:32 PM UTC

Affected components

US-NorthEast (EWR) Region

Update timeline

  1. identified Aug 19, 2025, 01:32 PM UTC

    We have identified an issue impacting a subset of ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region.

  2. identified Aug 19, 2025, 02:30 PM UTC

    We are continuing to work on this issue. A fix is rolling out and we will update shortly

  3. monitoring Aug 19, 2025, 03:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2025, 04:13 PM UTC

    This incident has been resolved.