Cytracom experienced a major incident on September 16, 2025 affecting US-NorthEast (EWR) Region, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
US-NorthEast (EWR) Region
Update timeline
- identified Sep 16, 2025, 07:18 PM UTC
We have identified an issue impacting a subset of ControlOne customers utilizing the ControlOne Agent and Bridge in our US-NorthEast(EWR) region.
- identified Sep 16, 2025, 08:00 PM UTC
We are continuing to work on a fix for this issue, affected Bridges and Agents are being restored to operation in waves.
- monitoring Sep 16, 2025, 09:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 11:02 PM UTC
This incident has been resolved.