Cytracom incident

ControlOne partial service degradation in US-Midwest (ORD) Region

Cytracom experienced a minor incident on September 26, 2025 affecting US-MidWest (ORD) Region, lasting 8h 11m. The incident has been resolved; the full update timeline is below.

Started: Sep 26, 2025, 12:04 PM UTC
Resolved: Sep 26, 2025, 08:16 PM UTC
Duration: 8h 11m
Detected by Pingoru: Sep 26, 2025, 12:04 PM UTC

Affected components

US-MidWest (ORD) Region

Update timeline

identified Sep 26, 2025, 01:36 PM UTC

We've identified an issue causing a partial service degradation for a subset of customers in the US-Midwest ControlOne region. Affected customers may have increased latency during this time. Agents may be unable to remain connected.
monitoring Sep 26, 2025, 01:36 PM UTC

Following a change to resolve a service degradation in the region, we are monitoring the results of that change and overall service health. All customers using the US-Midwest ControlOne region are fully operational.
resolved Sep 26, 2025, 08:16 PM UTC

This incident has been resolved.