Cytracom incident

ControlOne partial service degradation in the US-SouthCentral (DFW) Region

Major Resolved View vendor source →

Cytracom experienced a major incident on October 2, 2025 affecting US-SouthCentral (DFW) Region, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 12:48 PM UTC
Resolved
Oct 02, 2025, 01:30 PM UTC
Duration
41m
Detected by Pingoru
Oct 02, 2025, 12:48 PM UTC

Affected components

US-SouthCentral (DFW) Region

Update timeline

  1. identified Oct 02, 2025, 12:48 PM UTC

    We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthCentral ControlOne region. ControlOne Agents may experience intermittent connectivity or "Retrying" status

  2. monitoring Oct 02, 2025, 12:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 01:30 PM UTC

    This incident has been resolved.