Culture Amp Outage History
Culture Amp is up right nowPingoru has recorded 121 incidents for Culture Amp: 121 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 7 of 720 (1%) |
| May 2026 | 9 | 32 of 744 (4%) |
| June 2026 | 11 | 31 of 720 (4%) |
| July 2026 | 13 | 56 of 744 (8%) |
| August 2026 | 7 | 14 of 744 (2%) |
| September 2026 | 5 | 113 of 720 (16%) |
| October 2026 | 8 | 14 of 593 (2%) |
Incidents, newest first
Minor February 18, 2026 Issue closing the side panel of AI Coach in Surveys 4h 1m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU)), Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)) and 2 more
Started Feb 18, 2026, 11:48 PM UTC· resolved Feb 19, 2026, 03:49 AM UTC
- identified Feb 18, 2026, 11:48 PM UTC
We have detected an issue with closing the side panel of AI Coach in Surveys. At this time, administrators and report viewers may experience that after expanding the Coach side panel in a survey report, you are unable to exit out of/collapse the panel it using the 'x' at the top right. ...
- investigating Feb 19, 2026, 12:36 AM UTC
We are continuing to investigate an issue with closing the side panel of AI Coach in Surveys. As an administrator or report viewer, you may experience that after expanding the Coach side panel in a survey report, you are unable to exit out of/collapse the panel by using the 'x' at the top...
- investigating Feb 19, 2026, 01:29 AM UTC
We are continuing to investigate an issue with closing the side panel of AI Coach in Surveys. As an administrator or report viewer, you may experience that after expanding the Coach side panel in a survey report, you are unable to exit out of/collapse the panel by...
- investigating Feb 19, 2026, 02:33 AM UTC
Our Engineers have identified the root cause, and are currently working to release a fix for the issue with closing the side panel of AI Coach in Surveys. As an administrator or report viewer, you may experience that after expanding the Coach side panel in a survey report, you are unable...
- resolved Feb 19, 2026, 03:49 AM UTC
The issue with closing the side panel of AI Coach in Surveys has been resolved. Administrators and report viewers will once again be able to exit out of/collapse the Coach side panel in an Engagement survey report by using the 'x' at the top right of the panel. We thank you for your...
Major February 18, 2026 Issues with Manual File Import page 56m Incident: Settings - User-Imports (EU) (User Imports (EU)), Incident: Settings - User-Imports (US) (User Imports (US)), Incident: Settings - User-Imports (AU) (User Imports (AU))
Started Feb 18, 2026, 09:29 AM UTC· resolved Feb 18, 2026, 10:26 AM UTC
- identified Feb 18, 2026, 09:29 AM UTC
We have detected an issue with the manual file import page. Chrome users may see a broken scrollbar. Firefox users may see unresponsiveness or imports getting stuck at the validation step. This may impact Admins attempting a manual file import in all data centres. Impacted...
- investigating Feb 18, 2026, 09:52 AM UTC
We are currently investigating an issue with manual file imports At this time, you may experience errors, delays, or trouble accessing the following: Scrolling the manual file import page after selecting the import method (full/partial) Unresponsive buttons ...
- resolved Feb 18, 2026, 10:26 AM UTC
The issue with scrolling the manual file import page has been resolved. The following will now be working as expected: Scrolling the manual file import page Accessing the file upload button Importing employee data file We thank you for your...
Major February 18, 2026 Issue creating Development Cycles 1h 10m Incident: Develop - Development-Plans (EU) (Development Plans (EU)), Incident: Develop - Development-Plans (US) (Development Plans (US)), Incident: Develop - Development Plans (AU) (Development Plans (AU))
Started Feb 18, 2026, 03:35 AM UTC· resolved Feb 18, 2026, 04:45 AM UTC
- investigating Feb 18, 2026, 03:35 AM UTC
We are currently investigating an issue with creating Development Cycles within the Develop module. At this time, you may experience a 500 error message when using the date picker on the Schedule page of Development Cycle configurations. We are working to bring things back to normal...
- investigating Feb 18, 2026, 04:37 AM UTC
Our Engineering team is continuing to investigate an issue with creating Development Cycles within the Develop module. At this time, impacted administrators may encounter a 500 error message immediately after attempting to use the date picker on the Schedule page of Development Cycle...
- resolved Feb 18, 2026, 04:45 AM UTC
The issue with creating Development Cycles within the Develop module has been resolved. On the Schedule page of a Development Cycle's configurations, administrators will no longer be redirected to a 500 error page when using the date picker. We thank you for your patience as we...
Minor February 16, 2026 Issue with delays when processing manual file imports (US data center) 1h 30m Incident: Settings - User-Imports (US) (User Imports (US))
Started Feb 16, 2026, 02:08 PM UTC· resolved Feb 16, 2026, 03:39 PM UTC
- investigating Feb 16, 2026, 02:08 PM UTC
We are currently investigating an issue with delayed/stuck manual file imports. At this time, you may experience delays when processing a manual file import. This may impact Account adminstrators and Employee Data administrators in the US data center. Impacted users...
- resolved Feb 16, 2026, 03:39 PM UTC
The issue with delayed/stuck manual file imports has been resolved. The following will now be working as expected: Users in the US Data Center will be able to import manual files. We thank you for your patience as we resolved this issue. If you have any...
Minor February 16, 2026 Delays in Performance Ratings reflecting in Engagement Survey reporting (EUDC) 1h 2m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))
Started Feb 16, 2026, 03:41 AM UTC· resolved Feb 16, 2026, 04:43 AM UTC
- investigating Feb 16, 2026, 03:41 AM UTC
We are currently investigating an issue with the Performance Ratings in Engagement reports feature in the EU data centre. At this time, impacted admins and report viewers will...
- resolved Feb 16, 2026, 04:43 AM UTC
The issue with issue with the Performance Ratings in Engagement reports feature in the EU data centre has been resolved. Reporting will now be working as expected. We...
Minor February 13, 2026 Issue with updates to Organization Structure + Employee Data 2h 41m Incident: Goals - Goals (US) (Goals (US))
Started Feb 13, 2026, 09:31 PM UTC· resolved Feb 14, 2026, 12:12 AM UTC
- investigating Feb 13, 2026, 09:31 PM UTC
We are currently monitoring an issue with our Goals Organization Structure At this time, you may experience delays in updates to your Organization Structure. We are working to bring things back to normal as soon as possible, and expect to resolve this issue within the next few hours....
- investigating Feb 13, 2026, 10:41 PM UTC
We are currently monitoring an issue with updates to our Organization Structure (Goals). At this time, you may experience delays in updates to your Organization Structure (Goals). We are working to bring things back to normal as soon as possible, and expect to resolve this issue...
- investigating Feb 13, 2026, 11:46 PM UTC
We are currently monitoring an issue with updates to our Organization Structure (Goals). At this time, you may experience delays in updates to your Organization Structure (Goals). We are working to bring things back to normal as soon as possible, and expect to resolve this issue...
- resolved Feb 14, 2026, 12:12 AM UTC
The issue with updates processing within our goals organization structure has been resolved. The following will now be working as expected: Organization Structure (Goals) + Employee Data updates We thank you for your patience as we resolved this issue. If you...
Major February 13, 2026 Issue with delays in Engagement Survey reporting numbers updating 1h 39m Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Submission (US) (Surveys - Submission (US))
Started Feb 13, 2026, 05:17 PM UTC· resolved Feb 13, 2026, 06:57 PM UTC
- identified Feb 13, 2026, 05:17 PM UTC
We have detected an issue with Engagement Survey reporting in the US data centre. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on...
- investigating Feb 13, 2026, 06:14 PM UTC
We are actively investigating an issue with Engagement Survey reporting in the US data centre. At this time, there may be delays in reporting numbers such as participation and question/factor-level scores updating to reflect the most up-to-date submission data. Engineers have been...
- resolved Feb 13, 2026, 06:57 PM UTC
The issue with Engagement Survey reporting in the US data centre has been resolved. Engagement Survey reporting numbers such as participation and question/factor-level scores will now be updating as expected in real-time to reflect the most up-to-date submission data. We thank you...
Major February 13, 2026 Delays in Engagement Survey reporting numbers updating 59m Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))
Started Feb 13, 2026, 02:57 AM UTC· resolved Feb 13, 2026, 03:56 AM UTC
- investigating Feb 13, 2026, 02:57 AM UTC
We are actively investigating an issue with Engagement Survey reporting in the US data centre. At this time, there may be delays in reporting numbers such as participation and question/factor-level scores updating to reflect the most up-to-date submission data. Engineers have...
- resolved Feb 13, 2026, 03:56 AM UTC
The issue with Engagement Survey reporting in the US data centre has been resolved. Engagement Survey reporting numbers such as participation and question/factor-level scores will now be updating as expected in real-time to reflect the most up-to-date submission data. We thank you...
Major February 10, 2026 Issue with Navigation tools, Admin Settings, and Home page tasks/feeds in the US Data Center 1h 30m Incident: Settings - Admin-Settings (US) (Admin Settings (US))
Started Feb 10, 2026, 08:05 PM UTC· resolved Feb 10, 2026, 09:36 PM UTC
- identified Feb 10, 2026, 08:05 PM UTC
We have detected an issue with Admin Navigation Tools in the US Data Center. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on our...
- investigating Feb 10, 2026, 08:53 PM UTC
We are currently investigating an issue with Navigation tools, Admin Settings, and Home page tasks/feeds in the US Data Center At this time, you may experience errors, delays, or trouble accessing the following: Navigating around the platform Accessing tasks on your...
- investigating Feb 10, 2026, 09:08 PM UTC
We are currently still investigating an issue with Navigation tools, Admin Settings, and Home page tasks/feeds in the US Data Center At this time, you may experience errors, delays, or trouble accessing the following: Navigating around the platform Accessing tasks on...
- investigating Feb 10, 2026, 09:22 PM UTC
We are currently investigating an issue with Navigation tools, Admin Settings, and Home page tasks/feeds in the US Data Center At this time, you may experience errors, delays, or trouble accessing the following: Navigating around the platform Accessing tasks on your...
- resolved Feb 10, 2026, 09:36 PM UTC
The issue that was preventing the Navigation tools, Admin Settings, and Home page tasks/feeds in the US Data Center has been resolved. The following will now be working as expected: Navigating around the platform Accessing tasks on your homepage Accessing...
Major February 10, 2026 Issue with Slowness & Timeouts for Trends and Comparisons in Survey Reporting 1d 3h Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))
Started Feb 10, 2026, 10:28 AM UTC· resolved Feb 11, 2026, 01:31 PM UTC
- identified Feb 10, 2026, 10:28 AM UTC
We have detected an issue with slowness and timeouts for trends and comparisons in survey reporting. This may impact Admins and report viewers in the EU data centre Impacted users will experience slow loading and page timeouts Engineers have been informed of the issue...
- investigating Feb 10, 2026, 10:12 PM UTC
We are currently investigating an issue with with slowness and timeouts for trends and comparisons in survey reporting. This may impact Admins and report viewers in the EU data centre Impacted users will experience slow loading and page timeouts Engineers have been...
- investigating Feb 11, 2026, 02:07 AM UTC
Our Engineering team is continuing their investigations into an issue identified with intermittent slowness and timeouts for Trends and Comparisons in survey reporting. This may impact admins and report viewers in the EU data centre, with impacted users experiencing slow loading and page...
- investigating Feb 11, 2026, 04:48 AM UTC
A fix for the issue regarding intermittently slow loading and page timeouts for admins and report viewers in the EU data centre has been released by our Engineers, and we are currently MONITORING to ensure that things remain stable. We will provide a further update once...
- resolved Feb 11, 2026, 01:31 PM UTC
The issue with slowness & timeouts for trends and comparisons in survey reporting has been resolved. Customers in the EU data centre should now see trends and compaisons working as expected: We thank you for your patience as we resolved this issue. If you have any questions,...
Major February 8, 2026 Issues signing in to Culture Amp (US) 3h 54m Incident: Authentication - Email / Password (US) (Email / Password (US))
Started Feb 08, 2026, 09:52 PM UTC· resolved Feb 09, 2026, 01:46 AM UTC
- investigating Feb 08, 2026, 09:52 PM UTC
We are currently investigating an issue with logging into Culture Amp At this time, you may experience errors, delays, or trouble accessing the Cultue Amp platform: All users in the US Data Center cannot log in via id.cultureamp.com...
- investigating Feb 08, 2026, 10:34 PM UTC
A fix has now been released for the issue where users in our US data centre were unable to log in via the default id.cultureamp.com sign-in URL, and the vast majority of Culture Amp users will now be able to log in successfully through either this link or through their own unique subdomain URL (...
- resolved Feb 09, 2026, 01:46 AM UTC
The issue with signing in to Culture Amp (US) has been resolved. The following will now be working as expected: All affected user profiles, including those created within the past two weeks, should now be able to log in via the default id.cultureamp.com URL as expected. <...
Major February 6, 2026 Issue with incorrect reporting numbers in Engagement Survey and delayed submitted responses 2d 4h Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Submission (US) (Surveys - Submission (US)), Incident: Engagement - Surveys - Submission (EU) (Surveys - Submission (EU))
Started Feb 06, 2026, 11:23 PM UTC· resolved Feb 09, 2026, 03:57 AM UTC
- identified Feb 06, 2026, 11:23 PM UTC
We have detected an issuewith Engagement Surveys showing an inaccurate number of responses and participants than is invited. This may impact This may impact survey reporting on US data centre Engineers have been informed of the issue and are currently investigating. We'll be...
- investigating Feb 07, 2026, 12:25 AM UTC
We are currently investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...
- investigating Feb 07, 2026, 01:58 AM UTC
We are currently investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...
- investigating Feb 07, 2026, 02:47 AM UTC
We are currently investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...
- investigating Feb 07, 2026, 03:47 AM UTC
We are still investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...
- investigating Feb 07, 2026, 04:46 AM UTC
We are currently monitoring an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. An initial fix has been deployed for this issue, and we are now tracking response + participation counts within survey...
- investigating Feb 08, 2026, 11:50 PM UTC
During monitoring, we have detected that the issue of Engagement Surveys showing an inaccurate number of responses and participants based off submissions is still ongoing for some customers. At this time, you may observe delays in live participant and response reporting data updates until...
- investigating Feb 09, 2026, 01:14 AM UTC
Our Engineers are actively investigating the issue of Engagement Survey reporting showing an inaccurate number of participants invited and responses submitted. Impacted administrators and report viewers may observe delays in live participant and response reporting data updates until this...
- investigating Feb 09, 2026, 02:12 AM UTC
Our Engineers are actively investigating the issue of Engagement Survey reporting showing an inaccurate number of participants invited and responses submitted. Impacted administrators and report viewers may observe delays in live participant and response reporting data updates until this...
- resolved Feb 09, 2026, 03:57 AM UTC
A fix has been released for the issue of Engagement Survey reporting showing an inaccurate number of participants invited and responses submitted. All Engagement Surveys will now show correct and up-to-date participant and response data within all reports, including the Insight, Heatmap...
Minor January 21, 2026 Issue with AI Coach in Performance 4h 11m Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU)), Incident: Coach - Ai-Coach (AU) (AI Coach - General (AU)), Incident: Coach - Ai-Coach (US) (AI Coach - General (US))
Started Jan 21, 2026, 05:23 AM UTC· resolved Jan 21, 2026, 09:34 AM UTC
- investigating Jan 21, 2026, 05:23 AM UTC
We are currently investigating an issue with AI Coach in Performance. At this time, you may experience the following issues when creating a new chat session within the AI Coach in Performance tool: Slowness of the page Historical profile data not being referenced,...
- investigating Jan 21, 2026, 06:43 AM UTC
Our Engineering team is continuing to investigate an issue with AI Coach in Performance. At this time, you may experience the following issues when creating a new chat session within the AI Coach in Performance tool: Slowness of the page Historical profile data not...
- investigating Jan 21, 2026, 07:41 AM UTC
Our Engineering team is continuing to investigate an issue with AI Coach in Performance. At this time, you may experience the following issues when creating a new chat session within the AI Coach in Performance tool: Slowness of the page Historical profile data not...
- investigating Jan 21, 2026, 08:54 AM UTC
Our engineering team continues to investigate an issue affecting AI Coach within the Performance module. While we work toward a resolution, users may still encounter: Increased Latency: Significant delays when loading or interacting with the page.</...
- resolved Jan 21, 2026, 09:34 AM UTC
The issue with AI Coach within the Performance module has been resolved. The following services are now functioning as expected: System Responsiveness: Page loading and interaction speeds have returned to normal. ...
Major January 20, 2026 Issue with Development Plans and Cycles 30m Incident: Develop - Development-Plans (US) (Development Plans (US))
Started Jan 20, 2026, 10:03 PM UTC· resolved Jan 20, 2026, 10:33 PM UTC
- investigating Jan 20, 2026, 10:03 PM UTC
We are currently investigating an issue with users inability to progress or create new development plans and cycles. This may impact users on the US data centerImpacted users will experience may see a page that never loads when progressing a development plan or when attempting to...
- resolved Jan 20, 2026, 10:33 PM UTC
The issue with Development Plans and Cycles has been resolved. Development Plans and Cycles will now be able to be created as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support....
Major January 16, 2026 Issue with Tasks loading on the Home Page 24m Incident: Home - Home (EU) (Home Page (EU)), Incident: Home - Home Page (US) (Home Page (US)), Incident: Home - Home Page (AU) (Home Page (AU))
Started Jan 16, 2026, 04:37 AM UTC· resolved Jan 16, 2026, 05:01 AM UTC
- identified Jan 16, 2026, 04:37 AM UTC
We have detected an issue with Tasks loading for users on their Culture Amp Home Page. At this time, you may experience that a 'We can't load your open tasks right now' error message appears on the Home Page under the Tasks header. Engineers have been informed of the issue and are...
- investigating Jan 16, 2026, 04:44 AM UTC
We are actively investigating an issue with Tasks loading for users on their Culture Amp Home Page. At this time, you may experience that a 'We can't load your open tasks right now' error message appears on the Home Page under the Tasks header. Our Engineering team has...
- resolved Jan 16, 2026, 05:01 AM UTC
The issue with Tasks loading for users on their Culture Amp Home Page has been resolved. All users will now see any relevant open Tasks when viewing the Home Page in the platform as expected, instead of a 'We can't load your open tasks right now' error message. We thank you for your...
Major January 9, 2026 Issue accessing Support 54m Incident: Customer Experience - Intercom (GLOBAL) (Intercom)
Started Jan 09, 2026, 08:04 PM UTC· resolved Jan 09, 2026, 08:58 PM UTC
- identified Jan 09, 2026, 08:04 PM UTC
We are experiencing an issue with a third party provider that is limiting access to certain tools required for our support service. At this time, you may experience delays in reaching the Support team, and the Support team may also take longer than usual to respond. Access...
- resolved Jan 09, 2026, 08:58 PM UTC
Resolved: The issue with our third-party provider impacting Support services has been resolved. Our Support services now fully operational. You can reach us via email at [email protected] or through our live chat service. We are monitoring the...
Minor January 8, 2026 Issue with intermittent slowness or errors when navigating across the platform 5d 19h Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Submission (US) (Surveys - Submission (US)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)), Incident: Performance - Review-Cycles-Submission (US) (Review Cycles - Submission (US))
Started Jan 08, 2026, 04:07 AM UTC· resolved Jan 13, 2026, 11:28 PM UTC
- investigating Jan 08, 2026, 04:07 AM UTC
We are currently investigating an issue with Slow loading times or errors. This may impact users in the US data center. Impacted users will experience pages taking longer to load or get an error. We are working to bring things back to normal as soon as possible. If you'd like to...
- investigating Jan 08, 2026, 05:05 AM UTC
We are currently investigating an issue causing slow loading times or intermittent errors across the platform. This may impact users in the US data center. Impacted users may experience pages taking longer to load or occasional errors. We are working to bring things back to normal as soon...
- investigating Jan 08, 2026, 05:48 AM UTC
We are currently investigating an issue causing slow loading times or intermittent errors across the platform. This may impact users in the US data center. Impacted users may experience pages taking longer to load or occasional errors. Our engineers have identified an issue with an...
- investigating Jan 10, 2026, 12:02 AM UTC
We are currently still monitoring an issue causing slow loading times or intermittent errors across the platform. Whilst the initial latency issues should now be temporarily resolved for all impacted users in the US data center (where impacted users may have experienced pages taking longer...
- resolved Jan 13, 2026, 11:28 PM UTC
The issue with slow loading times or intermittent errors across the platform has been resolved. All users in our US data centre will no longer encounter slow loading times or unexpected errors when navigating across different parts of the Culture Amp platform. We thank you for your...
Minor December 23, 2025 Issue with AI Features – Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)), Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)), Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU)), Incident: Coach - Ai-Coach (AU) (AI Coach - General (AU)) and 2 more
Started Dec 23, 2025, 12:22 AM UTC· resolved Dec 23, 2025, 12:22 AM UTC
- resolved Dec 23, 2025, 12:22 AM UTC
A brief outage of AI features within Culture Amp has been resolved. Between 23:17pm - 23:23pm UTC on 22 December, customers utilising AI tools in our platform (including AI Coach in Surveys, AI Coach in Performance, General AI Coach and Suggest Improvements) may have observed an outage...
Major December 18, 2025 Issue with AI Coach Comment Summaries 3h 2m Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)), Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)), Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU)), Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))
Started Dec 18, 2025, 12:20 AM UTC· resolved Dec 18, 2025, 03:22 AM UTC
- investigating Dec 18, 2025, 12:20 AM UTC
We are currently investigating an issue within our AI Coach Comment Summaries. During our investigation, you may notice that AI Coach Comment Summaries are not available within survey reports. We are working to bring things back to normal as soon as possible. If you'd like to stay...
- investigating Dec 18, 2025, 01:33 AM UTC
Our Engineers are continuing to investigate an issue within our AI Coach Comment Summaries. At this time, you may notice that AI Coach Comment Summaries are not available within survey reports. The root cause of the issue has been identified, and we are now working to bring this...
- investigating Dec 18, 2025, 02:31 AM UTC
Our Engineers are continuing to investigate an issue within our AI Coach Comment Summaries. At this time, you may notice that AI Coach Comment Summaries are not available within survey reports. The root cause of the issue has been identified, and we are now working to bring this...
- resolved Dec 18, 2025, 03:22 AM UTC
The issue with AI Coach Comment Summaries has been resolved. The following will now be working as expected: AI Coach Comment Summaries are now available within survey reports. We thank you for your patience as we resolved this issue. If you have any questions,...
Minor December 17, 2025 Issue loading AI Coach (General, Surveys & Performance) conversation history 1h 56m Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)), Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)), Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU)), Incident: Coach - Ai-Coach (AU) (AI Coach - General (AU)) and 2 more
Started Dec 17, 2025, 05:29 AM UTC· resolved Dec 17, 2025, 07:25 AM UTC
- investigating Dec 17, 2025, 05:29 AM UTC
We are currently investigating an issue with AI Coach (General, Surveys & Performance). At this time, you may experience errors when attempting to load and view the Chat History within all AI Coach product offerings. We are working to bring things back to normal as soon as...
- investigating Dec 17, 2025, 06:32 AM UTC
Our Engineering team is continuing to investigate an issue identified in AI Coach. Currently, a small number of users may encounter an error when attempting to load and view the Chat History within General AI Coach, AI Coach in Surveys & AI Coach in Performance. We're working to...
- resolved Dec 17, 2025, 07:25 AM UTC
The issue with loading AI Coach (General, Surveys & Performance) conversation history has been resolved. The following will now be working as expected: - You will now be able to load and view the chat history within General AI Coach, AI Coach in Surveys & AI Coach in...
Minor December 17, 2025 Issue with Calibrations in the EU data centre 11m Incident: Performance - Review-Cycles-Calibrations (EU) (Review Cycles - Calibrations (EU))
Started Dec 17, 2025, 12:00 AM UTC· resolved Dec 17, 2025, 12:11 AM UTC
- investigating Dec 17, 2025, 12:00 AM UTC
We are currently investigating an issue with the Calibrations feature for customers in the EU data centre. At this time, you may experience errors when attempting to: Create or edit a Calibration View as a Performance admin or HRBP Access/view a shared Calibration...
- resolved Dec 17, 2025, 12:11 AM UTC
The issue with the Calibrations feature for customers in the EU data centre has been resolved. The following will now be working as expected: Creating or editing a Calibration View as a Performance admin or HRBP Accessing/viewing a shared Calibration View via...
Minor December 15, 2025 Delays in user updates flowing through to some modules in Performance - US data centre 24m Incident: Settings - Admin-Settings (US) (Admin Settings (US)), Incident: Feedback - Anytime Feedback + Manager Requested Feedback (US) (Anytime Feedback (US))
Started Dec 15, 2025, 12:23 AM UTC· resolved Dec 15, 2025, 12:48 AM UTC
- investigating Dec 15, 2025, 12:23 AM UTC
We are currently investigating an issue where there are delays in user updates flowing through to some modules in Performance. At this time, you may experience the following: Demographic additions or changes (eg. to Departments) not appearing in the Anytime Feedback module....
- resolved Dec 15, 2025, 12:48 AM UTC
The issue with delays in user updates flowing through to some modules in Performance has been resolved. The following will now be working as expected: Demographic additions or changes (eg. to Departments) appearing in the Anytime Feedback module. Adding...
Minor December 11, 2025 Issue with profile photos in the AU data centre 23h 48m Incident: Home - Home Page (AU) (Home Page (AU))
Started Dec 11, 2025, 05:13 AM UTC· resolved Dec 12, 2025, 05:01 AM UTC
- investigating Dec 11, 2025, 05:13 AM UTC
We are currently investigating an issue with uploaded profile photos in the AU data centre. At this time, users in the AU data centre may experience that profile photos uploaded are not reflecting throughout the platform, for example the top right of the Culture Amp home page. We...
- investigating Dec 11, 2025, 02:48 PM UTC
We are currently investigating an issue with uploaded profile photos in the AU data centre. At this time, users in the AU data centre may experience that profile photos uploaded are not reflecting throughout the platform, for example the top right of the Culture Amp home page. We...
- investigating Dec 12, 2025, 12:00 AM UTC
We are currently still investigating an issue with uploaded profile photos in the AU data centre. At this time, users in the AU data centre may experience that profile photos uploaded are not reflecting throughout the platform, for example the top right of the Culture Amp home page. ...
- resolved Dec 12, 2025, 05:01 AM UTC
The issue with profile photos in the AU data centre has been resolved. The following will now be working as expected: the user profile photos uploaded are now reflecting throughout the platform, for example the top right of the Culture Amp home page. We thank...
Minor December 10, 2025 Issue with General AI Coach not appearing in navigation menu 2h 34m Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU)), Incident: Coach - Ai-Coach (AU) (AI Coach - General (AU)), Incident: Coach - Ai-Coach (US) (AI Coach - General (US))
Started Dec 10, 2025, 02:09 AM UTC· resolved Dec 10, 2025, 04:43 AM UTC
- identified Dec 10, 2025, 02:09 AM UTC
We have detected an issue with the 'Coach' option populating in a user's navigation menu. At this time, impacted users may experience that the 'Coach' navigation menu item to access General AI Coach is not showing for users when the feature is enabled at the account level. Engineers...
- investigating Dec 10, 2025, 02:57 AM UTC
We are continuing to investigate an issue where the 'Coach' option is not populating in the user navigation menu as expected. At this time, impacted users may experience that the 'Coach' navigation menu item to access General AI Coach is not showing at the top of the Culture Amp page, even...
- investigating Dec 10, 2025, 04:01 AM UTC
The root cause has been identified for the issue where the 'Coach' option is not populating in the user navigation menu as expected, and our Engineering team is currently working towards restoring this functionality as soon as possible. At this time, impacted users may experience that the '...
- resolved Dec 10, 2025, 04:43 AM UTC
The issue where the 'Coach' option is not populating in the user navigation menu as expected has been resolved. Users within accounts that have General AI Coach enabled will now see the 'Coach' navigation item at the top of the Culture Amp platform as expected. We thank you for your...
Major December 5, 2025 Issue with submitting Manager Reviews and Anytime Feedback 7h 12m Incident: Feedback - Anytime Feedback + Manager Requested Feedback (US) (Anytime Feedback (US)), Incident: Feedback - Anytime-Feedback-Manager-Requested-Feedback (EU) (Anytime Feedback (EU)), Incident: Performance - Review-Cycles-Submission (US) (Review Cycles - Submission (US)), Incident: Performance - Review-Cycles-Submission (EU) (Review Cycles - Submission (EU))
Started Dec 05, 2025, 10:01 AM UTC· resolved Dec 05, 2025, 05:13 PM UTC
- identified Dec 05, 2025, 10:01 AM UTC
We have detected an issue with Manager Reviews not saving and Anytime Feedback submissions not appearing under given/received feedback. This may impact users in the EU data centre. Impacted users will experience Manager Reviews not saving and Anytime Feedback submissions not showing...
- investigating Dec 05, 2025, 10:40 AM UTC
We are currently investigating an issue with Manager Reviews not saving and submitted Anytime Feedback not appearing under Given/Received feedback. At this time, you may experience errors, delays, or trouble accessing the following: Saving changes to Manager Reviews ...
- investigating Dec 05, 2025, 11:08 AM UTC
Engineers are currently investigating an issue with Manager Reviews not saving and submitted Anytime Feedback not appearing under Given/Received feedback. At this time, you may experience errors, delays, or trouble accessing the following: Saving changes to Manager Reviews</...
- investigating Dec 05, 2025, 12:44 PM UTC
Engineers are currently investigating an issue with Manager Reviews not saving and submitted Anytime Feedback not appearing under Given/Received feedback. At this time, you may experience errors, delays, or trouble accessing the following: Saving changes to Manager Reviews</...
- investigating Dec 05, 2025, 04:53 PM UTC
Engineers are currently investigating an issue with Manager Reviews not saving, and submitted Anytime Feedback not appearing under Given/Received feedback. At this time, you may experience errors, delays, or trouble accessing the following: Saving changes to Manager Reviews</...
- resolved Dec 05, 2025, 05:13 PM UTC
The issue with submitting managers reviews and anytime feedback has been resolved. The following will now be working as expected: Saving changes to Manager Reviews Submitting Anytime Feedback Viewing submitted Anytime Feedback We thank you for...