Culture Amp incident

Issue with delays in Engagement Survey reporting numbers updating

Culture Amp experienced a major incident on February 13, 2026 affecting Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)) and Incident: Engagement - Surveys - Submission (US) (Surveys - Submission (US)), lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started: Feb 13, 2026, 05:17 PM UTC
Resolved: Feb 13, 2026, 06:57 PM UTC
Duration: 1h 39m
Detected by Pingoru: Feb 13, 2026, 05:17 PM UTC

Affected components

Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Submission (US) (Surveys - Submission (US))

Update timeline

identified Feb 13, 2026, 05:17 PM UTC

We have detected an issue with Engagement Survey reporting in the US data centre. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on...
investigating Feb 13, 2026, 06:14 PM UTC

We are actively investigating an issue with Engagement Survey reporting in the US data centre. At this time, there may be delays in reporting numbers such as participation and question/factor-level scores updating to reflect the most up-to-date submission data. Engineers have been...
resolved Feb 13, 2026, 06:57 PM UTC

The issue with Engagement Survey reporting in the US data centre has been resolved. Engagement Survey reporting numbers such as participation and question/factor-level scores will now be updating as expected in real-time to reflect the most up-to-date submission data. We thank you...