Culture Amp incident

Issue closing the side panel of AI Coach in Surveys

Resolved after 4 hours 1 minute, affecting Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)) and Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)) and 1 more, on February 18, 2026.

resolved Feb 19, 2026, 03:49 AM UTC

The issue with closing the side panel of AI Coach in Surveys has been resolved. Administrators and report viewers will once again be able to exit out of/collapse the Coach side panel in an Engagement survey report by using the 'x' at the top right of the panel. We thank you for your...

Started: Feb 18, 2026, 11:48 PM UTC
Resolved: Feb 19, 2026, 03:49 AM UTC
Duration: 4h 1m
Detected by Pingoru: Feb 18, 2026, 11:48 PM UTC

Affected components

Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU))Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US))Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))

Update timeline

identified Feb 18, 2026, 11:48 PM UTC

We have detected an issue with closing the side panel of AI Coach in Surveys. At this time, administrators and report viewers may experience that after expanding the Coach side panel in a survey report, you are unable to exit out of/collapse the panel it using the 'x' at the top right. ...
investigating Feb 19, 2026, 12:36 AM UTC

We are continuing to investigate an issue with closing the side panel of AI Coach in Surveys. As an administrator or report viewer, you may experience that after expanding the Coach side panel in a survey report, you are unable to exit out of/collapse the panel by using the 'x' at the top...
investigating Feb 19, 2026, 01:29 AM UTC

We are continuing to investigate an issue with closing the side panel of AI Coach in Surveys. As an administrator or report viewer, you may experience that after expanding the Coach side panel in a survey report, you are unable to exit out of/collapse the panel by...
investigating Feb 19, 2026, 02:33 AM UTC

Our Engineers have identified the root cause, and are currently working to release a fix for the issue with closing the side panel of AI Coach in Surveys. As an administrator or report viewer, you may experience that after expanding the Coach side panel in a survey report, you are unable...
resolved Feb 19, 2026, 03:49 AM UTC

The issue with closing the side panel of AI Coach in Surveys has been resolved. Administrators and report viewers will once again be able to exit out of/collapse the Coach side panel in an Engagement survey report by using the 'x' at the top right of the panel. We thank you for your...

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