Resolved after 3 hours 2 minutes, affecting Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)) and Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)) and 1 more, on December 18, 2025.
The issue with AI Coach Comment Summaries has been resolved. The following will now be working as expected: AI Coach Comment Summaries are now available within survey reports. We thank you for your patience as we resolved this issue. If you have any questions,...
Affected components
Update timeline
- investigating Dec 18, 2025, 12:20 AM UTC
We are currently investigating an issue within our AI Coach Comment Summaries. During our investigation, you may notice that AI Coach Comment Summaries are not available within survey reports. We are working to bring things back to normal as soon as possible. If you'd like to stay...
- investigating Dec 18, 2025, 01:33 AM UTC
Our Engineers are continuing to investigate an issue within our AI Coach Comment Summaries. At this time, you may notice that AI Coach Comment Summaries are not available within survey reports. The root cause of the issue has been identified, and we are now working to bring this...
- investigating Dec 18, 2025, 02:31 AM UTC
Our Engineers are continuing to investigate an issue within our AI Coach Comment Summaries. At this time, you may notice that AI Coach Comment Summaries are not available within survey reports. The root cause of the issue has been identified, and we are now working to bring this...
- resolved Dec 18, 2025, 03:22 AM UTC
The issue with AI Coach Comment Summaries has been resolved. The following will now be working as expected: AI Coach Comment Summaries are now available within survey reports. We thank you for your patience as we resolved this issue. If you have any questions,...
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