Culture Amp Outage History
Culture Amp is up right nowPingoru has recorded 121 incidents for Culture Amp: 121 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 7 of 720 (1%) |
| May 2026 | 9 | 32 of 744 (4%) |
| June 2026 | 11 | 31 of 720 (4%) |
| July 2026 | 13 | 56 of 744 (8%) |
| August 2026 | 7 | 14 of 744 (2%) |
| September 2026 | 5 | 113 of 720 (16%) |
| October 2026 | 8 | 14 of 593 (2%) |
Incidents, newest first
Major December 5, 2025 Issue with Bulk Export to PDF in survey report configurations 2d 16h Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))
Started Dec 05, 2025, 05:53 AM UTC· resolved Dec 07, 2025, 10:09 PM UTC
- investigating Dec 05, 2025, 05:53 AM UTC
We are currently investigating an issue with the Bulk Export to PDF action within the Sharing page of survey configurations. At this time, after selecting the 'Bulk Export > Export to PDF' option on a shared report in the Sharing page of the survey configurations menu, you may encounter...
- investigating Dec 05, 2025, 08:51 AM UTC
We are continuing to investigate an issue with the Bulk Export to PDF action within the Sharing page of survey configurations. At this time, after selecting the 'Bulk Export > Export to PDF' option on a shared report in the Sharing page of the survey configurations menu, you may...
- investigating Dec 05, 2025, 09:50 AM UTC
We are continuing to investigate an issue with the Bulk Export to PDF action within the Sharing page of survey configurations. At this time, after selecting the 'Bulk Export > Export to PDF' option on a shared report in the Sharing page of the survey configurations menu, you may...
- investigating Dec 05, 2025, 11:32 AM UTC
We are continuing to investigate an issue with the Bulk Export to PDF action within the Sharing page of survey configurations. At this time, after selecting the 'Bulk Export > Export to PDF' option on a shared report in the Sharing page of the survey configurations menu, you may...
- resolved Dec 07, 2025, 10:09 PM UTC
The issue with the Bulk Export to PDF action within the Sharing page of survey configurations has been resolved. Account and survey admins will now be able to select the 'Bulk Export > Export to PDF' option on a shared report in the Sharing page of the survey configurations menu and...
Major November 28, 2025 Intermittent login issues via Google sign-in 3d 4h Incident: Authentication - Google Sign in (EU) (Google Sign in (EU)), Incident: Authentication - Google-Sign-in (US) (Google Sign in (US)), Incident: Authentication - Google Sign in (AU) (Google Sign in (AU))
Started Nov 28, 2025, 02:38 AM UTC· resolved Dec 01, 2025, 06:59 AM UTC
- identified Nov 28, 2025, 02:38 AM UTC
We have detected an issue with the 'Sign in with Google' login option for users in the US data centre. At this time, an intermittent "We were not able to sign you in" error may be shown when attempting to log in through Google. If enabled for your account, we recommend utilising...
- investigating Nov 28, 2025, 02:51 AM UTC
We are actively investigating an issue with the 'Sign in with Google' login option for users in the US data centre. At this time, users attempting to sign in to the platform through the 'Sign in with Google' prompt may encounter a "We were not able to sign you in" error message. If...
- investigating Nov 28, 2025, 03:15 AM UTC
We are currently investigating an issue impacting the 'Sign in with Google' option for users in US data centre, where users attempting to sign in using this method may receive a "We were not able to sign you in" error message. Our Engineering team has identified the fix to these...
- investigating Nov 28, 2025, 12:11 PM UTC
We are currently working to fully resolve an issue impacting the 'Sign in with Google' option in our US data centre, where some users attempting to sign in using this method may receive a "We were not able to sign you in" error message. Our Engineering team has identified the fix to these...
- resolved Dec 01, 2025, 06:59 AM UTC
The issue impacting the 'Sign in with Google' option in our US data centre has been resolved. All users within accounts that have Google login enabled will now be able to successfully sign in through the 'Sign in with Google' button on the login page, without seeing a "We were not able to...
Minor November 27, 2025 Issue with Heatmap Comparisons Feature being unavailable for EU and AU customers – Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))
Started Nov 27, 2025, 11:06 AM UTC· resolved Nov 27, 2025, 11:06 AM UTC
- resolved Nov 27, 2025, 11:06 AM UTC
The issue with the heatmap comparisons feature not displaying in survey reports has been resolved. The following will now be working as expected: account and survey admins for EU and AU accounts will now be able to see and interact with the feature ...
Minor November 27, 2025 Recent user updates not flowing through to Anytime Feedback and Roles & Permissions in our EU Data Centre 2h 34m Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)), Incident: Feedback - Anytime-Feedback-Manager-Requested-Feedback (EU) (Anytime Feedback (EU))
Started Nov 27, 2025, 12:16 AM UTC· resolved Nov 27, 2025, 02:50 AM UTC
- investigating Nov 27, 2025, 12:16 AM UTC
We are currently investigating an issue with Anytime Feedback and Roles & Permissions not reflecting recent user data updates in the EU Data Center. At this time, users in the EU data center may experience:...
- investigating Nov 27, 2025, 01:14 AM UTC
Our Engineers are continuing to investigate an issue with Anytime Feedback and Roles & Permissions not reflecting recent user data updates within accounts in the EU Data Center. At this time, users in the EU data center may experience: ...
- resolved Nov 27, 2025, 02:50 AM UTC
The issue with Anytime Feedback and Roles & Permissions not reflecting recent user data updates within accounts in the EU Data Center has been resolved. The following will now be working as expected: Assigning roles or updating permissions for newly added users ...
Minor November 26, 2025 Issue viewing Import History 55m Incident: Settings - Data-Integrations (EU) (Data Integrations (EU)), Incident: Settings - Data-Integrations (US) (Data Integrations (US)), Incident: Settings - User-Imports (EU) (User Imports (EU)), Incident: Settings - User-Imports (US) (User Imports (US)) and 5 more
Started Nov 26, 2025, 11:41 PM UTC· resolved Nov 27, 2025, 12:37 AM UTC
- identified Nov 26, 2025, 11:41 PM UTC
We have detected an issue with the Import History page in account settings. At this time, administrators may see a 500 error message when attempting to view the import summary of completed employee data imports or HRIS syncs via Employee data > Import history in the navigation...
- investigating Nov 26, 2025, 11:54 PM UTC
Our Engineers are actively investigating an issue with the Import History page in account settings. Currently, account and employee data administrators will see a 500 error message returned when attempting to click 'View' on a past import (manual/HRIS/SFTP) via the Import History account...
- resolved Nov 27, 2025, 12:37 AM UTC
The issue with the Import History page in account settings has been resolved. All account and employee data administrators will now be able to navigate to the Import History account settings page and click 'View' on all import summaries of past imports (manual/HRIS/SFTP) as expected,...
Minor November 26, 2025 Delays in changes to Performance Ratings appearing in Engagement Survey reporting 12m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))
Started Nov 26, 2025, 05:54 AM UTC· resolved Nov 26, 2025, 06:07 AM UTC
- investigating Nov 26, 2025, 05:54 AM UTC
We are currently investigating an issue with new or updated Performance Ratings flowing through to Engagement Survey reporting. Since approximately 6 hours ago (10:50am AEDT), any updates to Performance Ratings within Performance Cycles will not be reflecting in Engagement Surveys...
- resolved Nov 26, 2025, 06:07 AM UTC
The issue with new or updated Performance Ratings flowing through to Engagement Survey reporting has been resolved. Up-to-date Performance Ratings will now be reflected in the reporting of any survey utilising the <a href="https://support.cultureamp.com/en/articles/8062592-view-performance-...
Minor November 21, 2025 Issue with AI Coach in Surveys 10m Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)), Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)), Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))
Started Nov 21, 2025, 03:33 AM UTC· resolved Nov 21, 2025, 03:44 AM UTC
- investigating Nov 21, 2025, 03:33 AM UTC
We are currently investigating an issue with AI Coach in Surveys. At this time, you may experience a 'Coach response cannot be loaded' error message when attempting to use the Coach tool in survey reporting. We are working to bring things back to normal, and estimate that the issue...
- resolved Nov 21, 2025, 03:44 AM UTC
The issue with AI Coach in Surveys has been resolved. Survey report viewers will now see that responses are generated as expected when using the 'Coach' button within survey reporting, and an error message is no longer returned. We thank you for your patience as we resolved this...
Major November 10, 2025 Issue with Comparisons settings within the Survey Configuration 1h 43m Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)), Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Started Nov 10, 2025, 12:27 AM UTC· resolved Nov 10, 2025, 02:10 AM UTC
- identified Nov 10, 2025, 12:27 AM UTC
We have detected an issue with the Comparisons settings within the Engagement Survey Configuration. This may impact Admins in the US and EU Data Centres Impacted users will experience several 'Something went wrong' error messages when accessing the Comparisons settings. ...
- identified Nov 10, 2025, 12:44 AM UTC
We have detected an issue with the Comparisons settings within the Engagement Survey Configuration. This may impact Admins across all Data Centers (US, EU, and AU) Impacted users will experience several 'Something went wrong' error messages when accessing the Comparisons settings.<...
- investigating Nov 10, 2025, 01:24 AM UTC
We are actively investigating an issue within the Comparisons settings page of Engagement Survey Configurations. At this time, administrators may see a number of "Something went wrong" errors populate on the righthand side of the page when navigating to Comparisons in the survey...
- resolved Nov 10, 2025, 02:10 AM UTC
The issue within the Comparisons settings page of Engagement Survey Configurations has been resolved. Administrators will no longer see a string of "Something went wrong" errors populate on the righthand side of the page when navigating to Comparisons in the survey configurations menu. ...
Minor November 9, 2025 Issue accessing direct survey link during AU data centre maintenance period – Incident: Engagement - Surveys - Submission (AU) (Surveys - Submission (AU))
Started Nov 09, 2025, 09:24 PM UTC· resolved Nov 09, 2025, 09:24 PM UTC
- resolved Nov 09, 2025, 09:24 PM UTC
It has been identified that during the scheduled maintenance period for Sign-in & Authentication in the AU data centre, some participants were unable to access live surveys via direct notification link. This issue with...
Minor November 5, 2025 Issue with renaming or deleting Chat History in Coach 41m
Started Nov 05, 2025, 05:01 AM UTC· resolved Nov 05, 2025, 05:42 AM UTC
- investigating Nov 05, 2025, 05:01 AM UTC
We are currently investigating an issue with our Coach feature. At this time, you may encounter a 500 error when attempting to to rename or delete previous sessions/chats in Coach. New chats with Coach can still be created successfully via the 'New chat' button. We are...
- investigating Nov 05, 2025, 05:25 AM UTC
We are continuing to work on the issue identified when renaming or deleting items in the Chat History of Coach. At this time, you may encounter a 500 error when attempting to rename or delete previous sessions/chats in Coach (accessed via the top navigation menu). In the meantime, new...
- resolved Nov 05, 2025, 05:42 AM UTC
The issue with our Coach feature has been resolved. After navigating to 'Coach' at the top navigation menu, you will now be able to rename and delete past chat sessions within the Chat History list without encountering an error message. We thank you for your patience as we resolved...
Major November 3, 2025 Delays with User Data Updates being reflected in some areas of the Platform - US Data Centre 12h 22m Incident: Settings - Data-Integrations (US) (Data Integrations (US)), Incident: Settings - User-Imports (US) (User Imports (US)), Incident: Settings - Admin-Settings (US) (Admin Settings (US)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US))
Started Nov 03, 2025, 12:58 PM UTC· resolved Nov 04, 2025, 01:20 AM UTC
- investigating Nov 03, 2025, 12:58 PM UTC
We are currently investigating delays with User Data updates/changes being reflected in the platform for US Data Centre accounts. At this time, Administrators (and other roles with access to user data), may notice a delay with User Data changes being reflected across the platform....
- investigating Nov 03, 2025, 01:47 PM UTC
We are currently investigating delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a delay with recent...
- investigating Nov 03, 2025, 03:39 PM UTC
We are actively working towards resolving the delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a...
- investigating Nov 03, 2025, 05:47 PM UTC
We are actively working towards resolving the delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a...
- investigating Nov 03, 2025, 07:07 PM UTC
The issue with Delays with User Data Updates being reflected in some areas of the Platform for accounts on our US Data Centrehas been resolved. There will no longer be a delay with recent user data changes/updates made via a Bulk User Upload / HRIS sync or manually via the...
- investigating Nov 03, 2025, 09:34 PM UTC
We are actively working towards resolving the delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a...
- investigating Nov 03, 2025, 11:28 PM UTC
We have noted the issue appears to be on-going in some areas of the platform, and are still actively working towards a full resolution in regards to delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. ...
- investigating Nov 04, 2025, 12:55 AM UTC
Our Engineers are still actively working towards a full resolution in regards to delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user...
- resolved Nov 04, 2025, 01:20 AM UTC
The issue with delays with User Data updates/changes has been resolved. The following will now be working as expected: Changes made via a Bulk User Upload or HRIS Sync Changes made manually in User Profiles We thank you for your patience as we resolved...