Culture Amp Outage History
Culture Amp is up right nowPingoru has recorded 121 incidents for Culture Amp: 121 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 7 of 720 (1%) |
| May 2026 | 9 | 32 of 744 (4%) |
| June 2026 | 11 | 31 of 720 (4%) |
| July 2026 | 13 | 56 of 744 (8%) |
| August 2026 | 7 | 14 of 744 (2%) |
| September 2026 | 5 | 113 of 720 (16%) |
| October 2026 | 8 | 14 of 592 (2%) |
Incidents, newest first
Minor April 17, 2026 Issue with exports from Users account settings page 22m Incident: Settings - Admin-Settings (US) (Admin Settings (US)), Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)), Incident: Settings - Admin-Settings (AU) (Admin Settings (AU))
Started Apr 17, 2026, 04:24 AM UTC· resolved Apr 17, 2026, 04:47 AM UTC
- identified Apr 17, 2026, 04:24 AM UTC
We have detected an issue with exports to CSV and Excel from the Users account settings page. At this time, administrators may experience that the 'Export users' button is unresponsive after navigating to Users > Import & export > Export in account settings. ...
- resolved Apr 17, 2026, 04:47 AM UTC
The issue with exports to CSV and Excel from the Users account settings page has been resolved. Administrators will now be able to export from Users > Import & export > Export in account settings as expected. Please note, throughout the duration of the issue some...
Major April 15, 2026 Issue with Goals landing page 26m Incident: Goals - Goals (EU) (Goals (EU)), Incident: Goals - Goals (US) (Goals (US)), Incident: Goals - Goals (AU) (Goals (AU))
Started Apr 15, 2026, 06:28 AM UTC· resolved Apr 15, 2026, 06:54 AM UTC
- investigating Apr 15, 2026, 06:28 AM UTC
We are currently investigating an issue with accessing the Goals landing page via Goals > Goals in the navigation menu. At this time, you may experience a 'There's a problem loading the page' error when navigating to the Goals landing page. Other pages under the 'Goals'...
- resolved Apr 15, 2026, 06:54 AM UTC
The issue with accessing the Goals landing has been resolved. All users will now be able to navigate to the Goals landing page via Goals > Goals as expected, without encountering an error message. We thank you for your patience as we resolved this issue. If you have any questions,...
Minor April 13, 2026 Retrospective: Missing PCQ data in Shared Summary Reports (Resolved) – Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))
Started Apr 13, 2026, 04:30 AM UTC· resolved Apr 13, 2026, 04:30 AM UTC
- resolved Apr 13, 2026, 04:30 AM UTC
Summary: Between 04.30 and 06.30 UTC today, some users may have noticed that the Performance Culture Quadrant (PCQ) was missing from Shared Summary Reports, even when factors were enabled. This impacted accounts across all of our data centers. ...
Major April 13, 2026 Errors viewing Import Summary and manually updating employee status 2h 24m Incident: Settings - Admin-Settings (US) (Admin Settings (US)), Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)), Incident: Settings - Admin-Settings (AU) (Admin Settings (AU))
Started Apr 13, 2026, 12:33 AM UTC· resolved Apr 13, 2026, 02:57 AM UTC
- identified Apr 13, 2026, 12:33 AM UTC
We have detected an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. Impacted admins will experience a 404 or "unexpected error" message when attempting to view an Import Summary via the Import History...
- investigating Apr 13, 2026, 12:47 AM UTC
Our Engineers are actively investigating an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, impacted admins will experience a 404 or "unexpected error" message when attempting to view an...
- investigating Apr 13, 2026, 01:23 AM UTC
We are continuing to investigate an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, spcifically account administrators who also have Performance admin permissions applied</...
- investigating Apr 13, 2026, 02:28 AM UTC
A root cause has been identified for the issue with account admins experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page, and our Engineers are working to release a fix as soon as possible. At this...
- resolved Apr 13, 2026, 02:57 AM UTC
The issue where users with Account Administrator + Performance Administrator permissions were experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page has been resolved. These actions in the platform...
Major April 10, 2026 Issues accessing Engagement Survey configurations menu 13m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)) and 2 more
Started Apr 10, 2026, 01:18 AM UTC· resolved Apr 10, 2026, 01:31 AM UTC
- identified Apr 10, 2026, 01:18 AM UTC
We have detected an issue with accessing the configurations menu of an Engagement Survey. At this time, you may experience that a 'Missing pages are one of life's mysteries' 404 error is returned when following the 'Configure' button at the top right of a report, or 'Edit survey' through <...
- investigating Apr 10, 2026, 01:26 AM UTC
We are actively investigating an issue with accessing the configurations menu of an Engagement Survey. Currently, account and survey administrators may experience that a 'Missing pages are one of life's mysteries' 404 error is returned when following the 'Configure' button at the top right...
- resolved Apr 10, 2026, 01:31 AM UTC
The issue with accessing the configurations menu of an Engagement Survey has been resolved. All account and survey administrators will now be able to access the configurations menu via both the 'Configure' button at the top right of a report and 'Edit survey' through Feedback >...
Major April 9, 2026 Issue with AI Coach (General, Surveys, Performance) 7m Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)), Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)), Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU)), Incident: Coach - Ai-Coach (AU) (AI Coach - General (AU)) and 2 more
Started Apr 09, 2026, 01:52 AM UTC· resolved Apr 09, 2026, 01:59 AM UTC
- investigating Apr 09, 2026, 01:52 AM UTC
We are currently investigating an issue with our AI Coach functionality across General AI Coach, AI Coach in Surveys and AI Coach in Performance. At this time, you may experience an error message when attempting to start a new AI Coach chat session, or viewing chat history. We are...
- resolved Apr 09, 2026, 01:59 AM UTC
The issue with our AI Coach functionality across General AI Coach, AI Coach in Surveys and AI Coach in Performance has been resolved. All users can now start new chats and view chat history within AI Coach across General, Surveys and Performance without seeing an error message. We...
Major March 31, 2026 Issue with the Goals Module 1h 44m Incident: Goals - Goals-Reporting (US) (Goals Reporting (US)), Incident: Goals - Goals (US) (Goals (US))
Started Mar 31, 2026, 02:40 PM UTC· resolved Mar 31, 2026, 04:25 PM UTC
- identified Mar 31, 2026, 02:40 PM UTC
We have detected issue with users being unable to publish new goals, update existing goals, archive/unarchive goals, or deleting goals. This will impact all accounts in the US data center. Impacted users will experience slowness when navigating the Goals section along with...
- investigating Mar 31, 2026, 03:52 PM UTC
We are currently investigating an issue with users being unable to publish new goals, update existing goals, archive/unarchive goals, or deleting goals. This will impact all accounts in the US data center. Impacted users will experience slowness when navigating the Goals...
- resolved Mar 31, 2026, 04:25 PM UTC
The issue with being unable to edit goals or create new goals has been resolved. The following will now be working as expected: Archiving, unarchiving goals Deleting goals Editing goals Saving new goals We thank you for your patience...
Major March 31, 2026 Issue with Career Paths 36m Incident: Develop - Career Paths (EU) (Career Paths (EU)), Incident: Develop - Career Paths (US) (Career Paths (US)), Incident: Develop - Career Paths (AU) (Career Paths (AU))
Started Mar 31, 2026, 12:47 AM UTC· resolved Mar 31, 2026, 01:23 AM UTC
- investigating Mar 31, 2026, 12:47 AM UTC
We are currently investigating an issue with the Career Paths module in the platform. At this time, you may experience a blank page with no content loading or an error message when navigating to Development > Career Paths in the top navigation menu of your account. ...
- resolved Mar 31, 2026, 01:23 AM UTC
The issue with Career Paths has been resolved. The following will now be working as expected: The Career Paths page will resolve correctly when navigating to Development > Career Paths. We thank you for your patience as we resolved this issue. If you have any...
Major March 30, 2026 Issue with user data updates flowing over to the goal organization structure (US Database) 48m Incident: Goals - Goals-Reporting (US) (Goals Reporting (US))
Started Mar 30, 2026, 10:52 PM UTC· resolved Mar 30, 2026, 11:40 PM UTC
- identified Mar 30, 2026, 10:52 PM UTC
We have detected an issue with Issue with User data updates flowing over to the goal organization structure within our US Database. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates...
- resolved Mar 30, 2026, 11:40 PM UTC
The issue with User data updates flowing over to the goal organization structure within our US Database has now been resolved. All updates made within user demographic data will now populate as expected in the goal organization structure. We thank you for your patience as we...
Minor March 30, 2026 Delays in Retention Insights reporting data updating (AU Data Center) 1h 21m Incident: Analytics - Retention (AU) (Retention Insights (AU))
Started Mar 30, 2026, 10:26 PM UTC· resolved Mar 30, 2026, 11:47 PM UTC
- investigating Mar 30, 2026, 10:26 PM UTC
We are currently investigating an issue with Retention Insights in the AU data center. At this time, you may notice a delay in employee data updates in Retention Insights reporting. This reporting data will only be reflective of employee data updates up until approximately 24 hours ago. ...
- investigating Mar 30, 2026, 11:25 PM UTC
Our Engineers are continuing to work on an issue with Retention Insights in the AU data center. At this time, you may notice a delay in employee data updates in Retention Insights reporting. This reporting data will only be reflective of employee data updates up until approximately 24...
- resolved Mar 30, 2026, 11:47 PM UTC
The issue with Retention Insights in the AU data center has been resolved. Changes to employee data over the past 24 hours will now be reflecting as expected, and there will no longer be a delay in the data flowing to the Retention Insights module. We thank you for your patience as...
Major March 30, 2026 Issue with Goals (US Data Centre) 4h 16m Incident: Goals - Goals (US) (Goals (US))
Started Mar 30, 2026, 09:01 AM UTC· resolved Mar 30, 2026, 01:17 PM UTC
- identified Mar 30, 2026, 09:01 AM UTC
We have detected an issue with viewing and editing goals on our US Data Centre. This may impact all users with access to goals in the US Data centre At this time, users with access to view/edit goals may experience the following: a long delay, followed by a "...
- investigating Mar 30, 2026, 09:20 AM UTC
We are currently investigating an issue with viewing and editing goals on our US Data Centre. This may impact all users with access to goals in the US Data centre At this time, users with access to view/edit goals may experience the following: a long delay,...
- investigating Mar 30, 2026, 09:43 AM UTC
We are currently investigating an issue with the Goals module on our US Data Centre. This may impact all users with access to goals in the US Data centre At this time, users may experience the following when trying to complete actions in the Goals Module, such...
- investigating Mar 30, 2026, 10:35 AM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
- investigating Mar 30, 2026, 11:36 AM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
- investigating Mar 30, 2026, 12:31 PM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
- investigating Mar 30, 2026, 01:04 PM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
- resolved Mar 30, 2026, 01:17 PM UTC
The issue with the Goals module on our US Data Centre has been resolved. All actions, including viewing, editing, publishing, deleting, and archiving/unarchiving goals are now working as expected. Users should no longer experience delays or...
Minor March 26, 2026 Delayed delivery of survey invitaton emails 20h 32m Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)), Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Started Mar 26, 2026, 03:54 AM UTC· resolved Mar 27, 2026, 12:26 AM UTC
- identified Mar 26, 2026, 03:54 AM UTC
We are investigating reports of delays in the delivery of survey invitation emails within the US data centre. Slack and MS Teams notifications are being delivered as expected during this time. Engineers have been informed of the issue and are currently investigating....
- investigating Mar 26, 2026, 04:31 AM UTC
Our Engineering team is actively investigating reports of delays in the delivery of survey invitation emails within the US data centre. At this time, you may observe a delay in email communications being sent after launching a survey or adding a new participant to a live...
- investigating Mar 26, 2026, 05:36 AM UTC
We are investigating reports of delays in the delivery of survey invitation emails within the US data centre. At this time, you may observe intermittent delays in email communications being sent, or not being delivered at all, a considerable time after launching a survey or adding a new...
- investigating Mar 26, 2026, 06:48 AM UTC
As a result of our investigations into reports of delays in the delivery of survey invitation emails, we have found that there may be some customers using Proofpoint who are having these invitation emails be blocked by their spam quarantine. If you are using Proofpoint and...
- resolved Mar 27, 2026, 12:26 AM UTC
All Culture Amp survey invitation emails are being triggered successfully. As a result of our investigations into reports of delays in the delivery of survey invitation emails, we have found that there may be some customers using Proofpoint who are having these...
Minor March 25, 2026 Coach in Engage: Pilot Group Access Issue 2h 2m Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)), Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)), Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))
Started Mar 25, 2026, 07:33 AM UTC· resolved Mar 25, 2026, 09:36 AM UTC
- identified Mar 25, 2026, 07:33 AM UTC
We are currently investigating an issue with Users that are not in the pilot group for Coach in Engage being shown the coach sidebar when first viewing a shared report. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as...
- investigating Mar 25, 2026, 08:30 AM UTC
We are currently investigating an issue with Users that are not in the pilot group for Coach in Engage being shown the coach sidebar when first viewing a shared report. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as...
- investigating Mar 25, 2026, 09:03 AM UTC
We are currently investigating an issue affecting accounts with Coach in Engage Pilot Groups enabled. Issue: Users with survey report access (Admins or Report Viewers) who are not in a designated Pilot Group may currently see...
- resolved Mar 25, 2026, 09:36 AM UTC
The issue affecting accounts with Coach in Engage Pilot Groups enabled has been resolved. The following will now be working as expected: Users with survey report access (Admins or Report Viewers) who are not in a designated Pilot...
Minor March 24, 2026 Issue with Goal usage export across all data centres 56m Incident: Goals - Goals-Reporting (US) (Goals Reporting (US)), Incident: Goals - Goals Reporting (EU) (Goals Reporting (EU)), Incident: Goals - Goals Reporting (AU) (Goals Reporting (AU))
Started Mar 24, 2026, 08:06 AM UTC· resolved Mar 24, 2026, 09:02 AM UTC
- identified Mar 24, 2026, 08:06 AM UTC
We have detected an issue with Goal usage export across all data centres returning an error. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay...
- resolved Mar 24, 2026, 09:02 AM UTC
The issue with Goal usage export across all data centres has been resolved. The export will now be working as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/...
Major March 23, 2026 Issue with Coach not populating on homepage 7m Incident: Coach - Ai-Coach (US) (AI Coach - General (US))
Started Mar 23, 2026, 10:33 PM UTC· resolved Mar 23, 2026, 10:40 PM UTC
- investigating Mar 23, 2026, 10:33 PM UTC
We are currently investigating an issue with 'Coach' not populating on the homepage as expected in the US Data Center. At this time, users in the US Data Center may not be able to see 'Coach populating on their homepage. We are working to bring things back to normal as soon as possible. </...
- resolved Mar 23, 2026, 10:40 PM UTC
The issue with Coach has been resolved. All users in the US Data Center will now see 'Coach' as expected on their homepage. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/...
Major March 23, 2026 Issue with aspects of survey configurations and reporting 2h 43m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)) and 2 more
Started Mar 23, 2026, 03:26 AM UTC· resolved Mar 23, 2026, 06:09 AM UTC
- investigating Mar 23, 2026, 03:26 AM UTC
We are currently investigating an issue with some aspects of survey configurations and reporting in the US data centre. At this time, you may experience errors or delays when performing tasks including, but not limited to: Launching or closing a survey in the Launch Plan <...
- investigating Mar 23, 2026, 04:03 AM UTC
Our Engineers are actively working to resolve an issue with some aspects of survey configurations and reporting in the US data centre. At this time, you may experience errors or delays when performing tasks including, but not limited to: Launching or closing a survey in the...
- investigating Mar 23, 2026, 05:04 AM UTC
Work remains ongoing to resolve an issue with some aspects of survey configurations and reporting. This may now also be impacting some accounts in the EU and AU data centres. At this time, you may experience errors or delays when performing tasks including, but not limited...
- resolved Mar 23, 2026, 06:09 AM UTC
The issue with some aspects of survey configurations and reporting has been resolved. The following will now be working as expected: Launching or closing a survey in the Launch Plan Updating Participants within a survey Exporting survey results to Excel or...
Major March 20, 2026 Issue with Goals page loading slowly 1h 24m Incident: Goals - Goals (US) (Goals (US))
Started Mar 20, 2026, 11:56 AM UTC· resolved Mar 20, 2026, 01:21 PM UTC
- identified Mar 20, 2026, 11:56 AM UTC
We have detected an issue with the Goals page loading slowly. This may impact admins in the US data center. Impacted users will experience slow loading on the Goals page. Engineers have been informed of the issue and are currently investigating. We'll be working to return...
- resolved Mar 20, 2026, 01:21 PM UTC
The issue with the Goals page loading slowly has been resolved. The following will now be working as expected: Accessing and interacting with the goals page. We thank you for your patience as we resolved this issue. If you have any questions, email our Product...
Minor March 19, 2026 Issue viewing Import Summaries via the Import History page 1h 15m Incident: Settings - User-Imports (EU) (User Imports (EU)), Incident: Settings - User-Imports (US) (User Imports (US)), Incident: Settings - Admin-Settings (US) (Admin Settings (US)), Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)) and 2 more
Started Mar 19, 2026, 02:08 AM UTC· resolved Mar 19, 2026, 03:24 AM UTC
- identified Mar 19, 2026, 02:08 AM UTC
We have detected an issue with viewing Import Summaries accessed via the Import History account settings page. Impacted administrators will experience that when clicking 'View' on an Import Summary through the Import History account settings page, a 403 error is returned. Engineers...
- investigating Mar 19, 2026, 02:25 AM UTC
We are actively investigating an issue with viewing Import Summaries accessed via the Import History account settings page. Impacted administrators will experience that when clicking 'View' on an Import Summary through the Import History account settings page, a 403 error is returned. <...
- resolved Mar 19, 2026, 03:24 AM UTC
The issue with viewing Import Summaries accessed via the Import History account settings page has been resolved. Administrators will now be able to view historical Import Summary pages from the Import History account settings page successfully, without encountering a 403 error. <...
Major March 17, 2026 Issue with accessing the Culture Amp Training site 1h 34m Incident: Customer Experience - Training (GLOBAL) (Training)
Started Mar 17, 2026, 02:30 PM UTC· resolved Mar 17, 2026, 04:05 PM UTC
- investigating Mar 17, 2026, 02:30 PM UTC
We are currently investigating an issue with Culture Amp Training site being unaccessible to users. At this time, you may experience errors, delays, or trouble accessing the site and any of the available lessons. We are working to bring things back to normal as soon as possible. ...
- investigating Mar 17, 2026, 03:41 PM UTC
We are currently investigating an issue with the Culture Amp Training site, which occasionally displays errors when navigating the site. At this time, you may experience errors, delays, or trouble accessing the site and any of the available lessons. We are working to bring things...
- resolved Mar 17, 2026, 04:05 PM UTC
The issue with accessing the Culture Amp Training site has been resolved. All areas of the site can be accessed smoothly. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/...
Major March 11, 2026 Issue with Settings option not appearing for account administrators 18m Incident: Home - Home (EU) (Home Page (EU)), Incident: Home - Home Page (US) (Home Page (US)), Incident: Settings - Admin-Settings (US) (Admin Settings (US)), Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)) and 2 more
Started Mar 11, 2026, 02:48 AM UTC· resolved Mar 11, 2026, 03:06 AM UTC
- identified Mar 11, 2026, 02:48 AM UTC
We have detected an issue where administrators are not seeing the 'Settings' option at the top right of their Culture Amp home page. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates...
- resolved Mar 11, 2026, 03:06 AM UTC
The issue where administrators were not seeing the 'Settings' option at the top right of their Culture Amp navigation menu has been resolved. All administrators will now once again be able to use this option to access the full suite of account settings. We thank you for your...
Major March 2, 2026 Issue with Filters in Survey Heatmap and Participation Tabs 43m Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))
Started Mar 02, 2026, 08:59 PM UTC· resolved Mar 02, 2026, 09:42 PM UTC
- identified Mar 02, 2026, 08:59 PM UTC
We have detected an issue with Filters in Survey Heatmap and Participation Tabs Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on...
- resolved Mar 02, 2026, 09:42 PM UTC
The issue with demographic filters in survey heatmap and participation tabs has been resolved. The following will now be working as expected: Filters within the heatmap and participation tabs We thank you for your patience as we resolved this issue. If you have...
Minor March 2, 2026 Issue with Survey invite Slack notifications not triggering 2h 13m Incident: Settings - Notifications (US) (Notifications (US)), Incident: Settings - Notifications (EU) (Notifications (EU)), Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US))
Started Mar 02, 2026, 10:31 AM UTC· resolved Mar 02, 2026, 12:45 PM UTC
- identified Mar 02, 2026, 10:31 AM UTC
We have detected an issue with Survey invite Slack notifications not being received. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated...
- investigating Mar 02, 2026, 11:35 AM UTC
We are currently investigating an issue with Survey invite Slack notifications not triggering At this time, you may experience Slack notifications not being sent to survey participants. Email invitations are working as normal. We are working to bring things back to normal as soon as...
- resolved Mar 02, 2026, 12:45 PM UTC
The issue with Survey invite Slack notifications not triggering has been resolved. The following will now be working as expected: Slack notifications will be triggered for survey invitations. We thank you for your patience as we resolved this issue. If you have any...
Minor February 26, 2026 Issue with Comments exports in Engagement Surveys 2h 10m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))
Started Feb 26, 2026, 04:19 AM UTC· resolved Feb 26, 2026, 06:30 AM UTC
- identified Feb 26, 2026, 04:19 AM UTC
We have detected an issue with the export of Comments to CSV and XLSX in Engagement Surveys. At this time, you may experience a red 'Error with export' banner appearing on the page after attempting to export to CSV or XLSX from the Comments tab of a survey report. Engineers have...
- investigating Feb 26, 2026, 04:34 AM UTC
We are currently investigating an issue with the export of Comments to CSV and XLSX in Engagement Surveys. At this time, administrators and report viewers may experience a red 'Error with export' banner appearing on the page after attempting to export to CSV or XLSX from the Comments tab...
- investigating Feb 26, 2026, 05:32 AM UTC
We are currently investigating an issue with the export of Comments to CSV and XLSX in Engagement Surveys. At this time, administrators and report viewers may experience a red 'Error with export' banner appearing on the page after attempting to export to CSV or XLSX from the Comments tab...
- resolved Feb 26, 2026, 06:30 AM UTC
The issue with Comments exports in Engagement Surveys has now been resolved. The following will now be working as expected: admins and report viewers will not have any errors when exporting the comments to CSV and XLSX in Engagement Surveys. We thank you for...
Major February 24, 2026 Issue with creating and modifying Development Plans 33m Incident: Develop - Development-Plans (US) (Development Plans (US))
Started Feb 24, 2026, 09:06 PM UTC· resolved Feb 24, 2026, 09:39 PM UTC
- identified Feb 24, 2026, 09:06 PM UTC
We are currently investigating an issue with the system not allowing users to create development plans. This may impact all users in the US data center. Impacted users will experience a spinning wheel after clicking the "create new plan" button and nothing else. ...
- resolved Feb 24, 2026, 09:39 PM UTC
The issue with users being unable to create new development plans and make changes to existing development plans has been resolved. The following will now be working as expected: Creating new development plans Continuing an existing development plan Editing...
Minor February 23, 2026 Issue with Viewing the Employees data 51m Incident: Settings - User-Imports (EU) (User Imports (EU)), Incident: Settings - User-Imports (AU) (User Imports (AU))
Started Feb 23, 2026, 04:13 AM UTC· resolved Feb 23, 2026, 05:05 AM UTC
- identified Feb 23, 2026, 04:13 AM UTC
We have detected an issue with Viewing the Employees data. Impacted users may experience delays in having their users imported, as well as not being able to import at this time on the EU and AU data centres. All the other tabs will appear blank under the Employee data. ...
- resolved Feb 23, 2026, 05:05 AM UTC
The Issue with Viewing the Employees data on AU and EU data centres has been resolved. The following will now be working as expected where the user imports are functioning normally, and Employee Data tabs will display the data and respond as expected. We thank you for your patience...