Resolved after 54 minutes, affecting Incident: Customer Experience - Intercom (GLOBAL) (Intercom), on January 9, 2026.
Resolved: The issue with our third-party provider impacting Support services has been resolved. Our Support services now fully operational. You can reach us via email at [email protected] or through our live chat service. We are monitoring the...
Affected components
Update timeline
- identified Jan 09, 2026, 08:04 PM UTC
We are experiencing an issue with a third party provider that is limiting access to certain tools required for our support service. At this time, you may experience delays in reaching the Support team, and the Support team may also take longer than usual to respond. Access...
- resolved Jan 09, 2026, 08:58 PM UTC
Resolved: The issue with our third-party provider impacting Support services has been resolved. Our Support services now fully operational. You can reach us via email at [email protected] or through our live chat service. We are monitoring the...
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