Culture Amp experienced a major incident on January 9, 2026 affecting Incident: Customer Experience - Intercom (GLOBAL) (Intercom), lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Incident: Customer Experience - Intercom (GLOBAL) (Intercom)
Update timeline
- identified Jan 09, 2026, 08:04 PM UTC
We are experiencing an issue with a third party provider that is limiting access to certain tools required for our support service. At this time, you may experience delays in reaching the Support team, and the Support team may also take longer than usual to respond. Access...
- resolved Jan 09, 2026, 08:58 PM UTC
Resolved: The issue with our third-party provider impacting Support services has been resolved. Our Support services now fully operational. You can reach us via email at [email protected] or through our live chat service. We are monitoring the...