Issue with General AI Coach not appearing in navigation menu

Update timeline

1. identified Dec 10, 2025, 02:09 AM UTC

   We have detected an issue with the 'Coach' option populating in a user's navigation menu. At this time, impacted users may experience that the 'Coach' navigation menu item to access General AI Coach is not showing for users when the feature is enabled at the account level. Engineers...

2. investigating Dec 10, 2025, 02:57 AM UTC

   We are continuing to investigate an issue where the 'Coach' option is not populating in the user navigation menu as expected. At this time, impacted users may experience that the 'Coach' navigation menu item to access General AI Coach is not showing at the top of the Culture Amp page, even...

3. investigating Dec 10, 2025, 04:01 AM UTC

   The root cause has been identified for the issue where the 'Coach' option is not populating in the user navigation menu as expected, and our Engineering team is currently working towards restoring this functionality as soon as possible. At this time, impacted users may experience that the '...

4. resolved Dec 10, 2025, 04:43 AM UTC

   The issue where the 'Coach' option is not populating in the user navigation menu as expected has been resolved. Users within accounts that have General AI Coach enabled will now see the 'Coach' navigation item at the top of the Culture Amp platform as expected. We thank you for your...