Resolved after 4 hours 11 minutes, affecting Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU)) and Incident: Coach - Ai-Coach (AU) (AI Coach - General (AU)) and 1 more, on January 21, 2026.
The issue with AI Coach within the Performance module has been resolved. The following services are now functioning as expected: System Responsiveness: Page loading and interaction speeds have returned to normal. ...
Affected components
Update timeline
- investigating Jan 21, 2026, 05:23 AM UTC
We are currently investigating an issue with AI Coach in Performance. At this time, you may experience the following issues when creating a new chat session within the AI Coach in Performance tool: Slowness of the page Historical profile data not being referenced,...
- investigating Jan 21, 2026, 06:43 AM UTC
Our Engineering team is continuing to investigate an issue with AI Coach in Performance. At this time, you may experience the following issues when creating a new chat session within the AI Coach in Performance tool: Slowness of the page Historical profile data not...
- investigating Jan 21, 2026, 07:41 AM UTC
Our Engineering team is continuing to investigate an issue with AI Coach in Performance. At this time, you may experience the following issues when creating a new chat session within the AI Coach in Performance tool: Slowness of the page Historical profile data not...
- investigating Jan 21, 2026, 08:54 AM UTC
Our engineering team continues to investigate an issue affecting AI Coach within the Performance module. While we work toward a resolution, users may still encounter: Increased Latency: Significant delays when loading or interacting with the page.</...
- resolved Jan 21, 2026, 09:34 AM UTC
The issue with AI Coach within the Performance module has been resolved. The following services are now functioning as expected: System Responsiveness: Page loading and interaction speeds have returned to normal. ...
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