Culture Amp experienced a minor incident on December 23, 2025 affecting Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)) and Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU))Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US))Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU))Incident: Coach - Ai-Coach (AU) (AI Coach - General (AU))Incident: Coach - Ai-Coach (US) (AI Coach - General (US))Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))
Update timeline
- resolved Dec 23, 2025, 12:22 AM UTC
A brief outage of AI features within Culture Amp has been resolved. Between 23:17pm - 23:23pm UTC on 22 December, customers utilising AI tools in our platform (including AI Coach in Surveys, AI Coach in Performance, General AI Coach and Suggest Improvements) may have observed an outage...