Culture Amp incident

Issue with intermittent slowness or errors when navigating across the platform

Culture Amp experienced a minor incident on January 8, 2026 affecting Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)) and Incident: Engagement - Surveys - Submission (US) (Surveys - Submission (US)) and 1 more component, lasting 5d 19h. The incident has been resolved; the full update timeline is below.

Started: Jan 08, 2026, 04:07 AM UTC
Resolved: Jan 13, 2026, 11:28 PM UTC
Duration: 5d 19h
Detected by Pingoru: Jan 08, 2026, 04:07 AM UTC

Affected components

Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Submission (US) (Surveys - Submission (US))Incident: Engagement - Surveys - Configuration + Launch (US) (Surveys - Configuration + Launch (US))Incident: Performance - Review Cycles - Submission (US) (Review Cycles - Submission (US))

Update timeline

investigating Jan 08, 2026, 04:07 AM UTC

We are currently investigating an issue with Slow loading times or errors. This may impact users in the US data center. Impacted users will experience pages taking longer to load or get an error. We are working to bring things back to normal as soon as possible. If you'd like to...
investigating Jan 08, 2026, 05:05 AM UTC

We are currently investigating an issue causing slow loading times or intermittent errors across the platform. This may impact users in the US data center. Impacted users may experience pages taking longer to load or occasional errors. We are working to bring things back to normal as soon...
investigating Jan 08, 2026, 05:48 AM UTC

We are currently investigating an issue causing slow loading times or intermittent errors across the platform. This may impact users in the US data center. Impacted users may experience pages taking longer to load or occasional errors. Our engineers have identified an issue with an...
investigating Jan 10, 2026, 12:02 AM UTC

We are currently still monitoring an issue causing slow loading times or intermittent errors across the platform. Whilst the initial latency issues should now be temporarily resolved for all impacted users in the US data center (where impacted users may have experienced pages taking longer...
resolved Jan 13, 2026, 11:28 PM UTC

The issue with slow loading times or intermittent errors across the platform has been resolved. All users in our US data centre will no longer encounter slow loading times or unexpected errors when navigating across different parts of the Culture Amp platform. We thank you for your...