Culture Amp incident

Issue with delays when processing manual file imports (US data center)

Culture Amp experienced a minor incident on February 16, 2026 affecting Incident: Settings - User Imports (US) (User Imports (US)), lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started: Feb 16, 2026, 02:08 PM UTC
Resolved: Feb 16, 2026, 03:39 PM UTC
Duration: 1h 30m
Detected by Pingoru: Feb 16, 2026, 02:08 PM UTC

Affected components

Incident: Settings - User Imports (US) (User Imports (US))

Update timeline

investigating Feb 16, 2026, 02:08 PM UTC

We are currently investigating an issue with delayed/stuck manual file imports. At this time, you may experience delays when processing a manual file import. This may impact Account adminstrators and Employee Data administrators in the US data center. Impacted users...
resolved Feb 16, 2026, 03:39 PM UTC

The issue with delayed/stuck manual file imports has been resolved. The following will now be working as expected: Users in the US Data Center will be able to import manual files. We thank you for your patience as we resolved this issue. If you have any...