Culture Amp incident
Issue with delays when processing manual file imports (US data center)
Resolved after 1 hour 30 minutes, affecting Incident: Settings - User-Imports (US) (User Imports (US)), on February 16, 2026.
The issue with delayed/stuck manual file imports has been resolved. The following will now be working as expected: Users in the US Data Center will be able to import manual files. We thank you for your patience as we resolved this issue. If you have any...
Affected components
Update timeline
- investigating Feb 16, 2026, 02:08 PM UTC
We are currently investigating an issue with delayed/stuck manual file imports. At this time, you may experience delays when processing a manual file import. This may impact Account adminstrators and Employee Data administrators in the US data center. Impacted users...
- resolved Feb 16, 2026, 03:39 PM UTC
The issue with delayed/stuck manual file imports has been resolved. The following will now be working as expected: Users in the US Data Center will be able to import manual files. We thank you for your patience as we resolved this issue. If you have any...
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