Issue with Slowness & Timeouts for Trends and Comparisons in Survey Reporting

Update timeline

1. identified Feb 10, 2026, 10:28 AM UTC

   We have detected an issue with slowness and timeouts for trends and comparisons in survey reporting. This may impact Admins and report viewers in the EU data centre Impacted users will experience slow loading and page timeouts Engineers have been informed of the issue...

2. investigating Feb 10, 2026, 10:12 PM UTC

   We are currently investigating an issue with with slowness and timeouts for trends and comparisons in survey reporting. This may impact Admins and report viewers in the EU data centre Impacted users will experience slow loading and page timeouts Engineers have been...

3. investigating Feb 11, 2026, 02:07 AM UTC

   Our Engineering team is continuing their investigations into an issue identified with intermittent slowness and timeouts for Trends and Comparisons in survey reporting. This may impact admins and report viewers in the EU data centre, with impacted users experiencing slow loading and page...

4. investigating Feb 11, 2026, 04:48 AM UTC

   A fix for the issue regarding intermittently slow loading and page timeouts for admins and report viewers in the EU data centre has been released by our Engineers, and we are currently MONITORING to ensure that things remain stable. We will provide a further update once...

5. resolved Feb 11, 2026, 01:31 PM UTC

   The issue with slowness & timeouts for trends and comparisons in survey reporting has been resolved. Customers in the EU data centre should now see trends and compaisons working as expected: We thank you for your patience as we resolved this issue. If you have any questions,...