Culture Amp incident
Issue loading AI Coach (General, Surveys & Performance) conversation history
Resolved after 1 hour 56 minutes, affecting Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)) and Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)) and 1 more, on December 17, 2025.
The issue with loading AI Coach (General, Surveys & Performance) conversation history has been resolved. The following will now be working as expected: - You will now be able to load and view the chat history within General AI Coach, AI Coach in Surveys & AI Coach in...
Affected components
Update timeline
- investigating Dec 17, 2025, 05:29 AM UTC
We are currently investigating an issue with AI Coach (General, Surveys & Performance). At this time, you may experience errors when attempting to load and view the Chat History within all AI Coach product offerings. We are working to bring things back to normal as soon as...
- investigating Dec 17, 2025, 06:32 AM UTC
Our Engineering team is continuing to investigate an issue identified in AI Coach. Currently, a small number of users may encounter an error when attempting to load and view the Chat History within General AI Coach, AI Coach in Surveys & AI Coach in Performance. We're working to...
- resolved Dec 17, 2025, 07:25 AM UTC
The issue with loading AI Coach (General, Surveys & Performance) conversation history has been resolved. The following will now be working as expected: - You will now be able to load and view the chat history within General AI Coach, AI Coach in Surveys & AI Coach in...
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