Culture Amp incident

Issue loading AI Coach (General, Surveys & Performance) conversation history

Culture Amp experienced a minor incident on December 17, 2025 affecting Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)) and Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)) and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started: Dec 17, 2025, 05:29 AM UTC
Resolved: Dec 17, 2025, 07:25 AM UTC
Duration: 1h 56m
Detected by Pingoru: Dec 17, 2025, 05:29 AM UTC

Affected components

Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU))Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US))Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU))Incident: Coach - Ai-Coach (AU) (AI Coach - General (AU))Incident: Coach - Ai-Coach (US) (AI Coach - General (US))Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))

Update timeline

investigating Dec 17, 2025, 05:29 AM UTC

We are currently investigating an issue with AI Coach (General, Surveys & Performance). At this time, you may experience errors when attempting to load and view the Chat History within all AI Coach product offerings. We are working to bring things back to normal as soon as...
investigating Dec 17, 2025, 06:32 AM UTC

Our Engineering team is continuing to investigate an issue identified in AI Coach. Currently, a small number of users may encounter an error when attempting to load and view the Chat History within General AI Coach, AI Coach in Surveys & AI Coach in Performance. We're working to...
resolved Dec 17, 2025, 07:25 AM UTC

The issue with loading AI Coach (General, Surveys & Performance) conversation history has been resolved. The following will now be working as expected: - You will now be able to load and view the chat history within General AI Coach, AI Coach in Surveys & AI Coach in...