Culture Amp incident

Issues with Manual File Import page

Resolved after 56 minutes, affecting Incident: Settings - User-Imports (EU) (User Imports (EU)) and Incident: Settings - User-Imports (US) (User Imports (US)) and 1 more, on February 18, 2026.

resolved Feb 18, 2026, 10:26 AM UTC

The issue with scrolling the manual file import page has been resolved. The following will now be working as expected: Scrolling the manual file import page Accessing the file upload button Importing employee data file We thank you for your...

Started
Feb 18, 2026, 09:29 AM UTC
Resolved
Feb 18, 2026, 10:26 AM UTC
Duration
56m
Detected by Pingoru
Feb 18, 2026, 09:29 AM UTC

Affected components

Incident: Settings - User-Imports (EU) (User Imports (EU))Incident: Settings - User-Imports (US) (User Imports (US))Incident: Settings - User-Imports (AU) (User Imports (AU))

Update timeline

  1. identified Feb 18, 2026, 09:29 AM UTC

    We have detected an issue with the manual file import page. Chrome users may see a broken scrollbar. Firefox users may see unresponsiveness or imports getting stuck at the validation step. This may impact Admins attempting a manual file import in all data centres. Impacted...

  2. investigating Feb 18, 2026, 09:52 AM UTC

    We are currently investigating an issue with manual file imports At this time, you may experience errors, delays, or trouble accessing the following: Scrolling the manual file import page after selecting the import method (full/partial) Unresponsive buttons ...

  3. resolved Feb 18, 2026, 10:26 AM UTC

    The issue with scrolling the manual file import page has been resolved. The following will now be working as expected: Scrolling the manual file import page Accessing the file upload button Importing employee data file We thank you for your...

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