Issue with incorrect reporting numbers in Engagement Survey and delayed submitted responses

Update timeline

1. identified Feb 06, 2026, 11:23 PM UTC

   We have detected an issuewith Engagement Surveys showing an inaccurate number of responses and participants than is invited. This may impact This may impact survey reporting on US data centre Engineers have been informed of the issue and are currently investigating. We'll be...

2. investigating Feb 07, 2026, 12:25 AM UTC

   We are currently investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...

3. investigating Feb 07, 2026, 01:58 AM UTC

   We are currently investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...

4. investigating Feb 07, 2026, 02:47 AM UTC

   We are currently investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...

5. investigating Feb 07, 2026, 03:47 AM UTC

   We are still investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...

6. investigating Feb 07, 2026, 04:46 AM UTC

   We are currently monitoring an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. An initial fix has been deployed for this issue, and we are now tracking response + participation counts within survey...

7. investigating Feb 08, 2026, 11:50 PM UTC

   During monitoring, we have detected that the issue of Engagement Surveys showing an inaccurate number of responses and participants based off submissions is still ongoing for some customers. At this time, you may observe delays in live participant and response reporting data updates until...

8. investigating Feb 09, 2026, 01:14 AM UTC

   Our Engineers are actively investigating the issue of Engagement Survey reporting showing an inaccurate number of participants invited and responses submitted. Impacted administrators and report viewers may observe delays in live participant and response reporting data updates until this...

9. investigating Feb 09, 2026, 02:12 AM UTC

   Our Engineers are actively investigating the issue of Engagement Survey reporting showing an inaccurate number of participants invited and responses submitted. Impacted administrators and report viewers may observe delays in live participant and response reporting data updates until this...

10. resolved Feb 09, 2026, 03:57 AM UTC

    A fix has been released for the issue of Engagement Survey reporting showing an inaccurate number of participants invited and responses submitted. All Engagement Surveys will now show correct and up-to-date participant and response data within all reports, including the Insight, Heatmap...