Culture Amp incident

Issue with submitting Manager Reviews and Anytime Feedback

Culture Amp experienced a major incident on December 5, 2025 affecting Incident: Feedback - Anytime Feedback + Manager Requested Feedback (US) (Anytime Feedback + Manager Requested Feedback (US)) and Incident: Feedback - Anytime Feedback + Manager Requested Feedback (EU) (Anytime Feedback + Manager Requested Feedback (EU)) and 1 more component, lasting 7h 12m. The incident has been resolved; the full update timeline is below.

Started: Dec 05, 2025, 10:01 AM UTC
Resolved: Dec 05, 2025, 05:13 PM UTC
Duration: 7h 12m
Detected by Pingoru: Dec 05, 2025, 10:01 AM UTC

Affected components

Incident: Feedback - Anytime Feedback + Manager Requested Feedback (US) (Anytime Feedback + Manager Requested Feedback (US))Incident: Feedback - Anytime Feedback + Manager Requested Feedback (EU) (Anytime Feedback + Manager Requested Feedback (EU))Incident: Performance - Review Cycles - Submission (US) (Review Cycles - Submission (US))Incident: Performance - Review Cycles - Submission (EU) (Review Cycles - Submission (EU))

Update timeline

identified Dec 05, 2025, 10:01 AM UTC

We have detected an issue with Manager Reviews not saving and Anytime Feedback submissions not appearing under given/received feedback. This may impact users in the EU data centre. Impacted users will experience Manager Reviews not saving and Anytime Feedback submissions not showing...
investigating Dec 05, 2025, 10:40 AM UTC

We are currently investigating an issue with Manager Reviews not saving and submitted Anytime Feedback not appearing under Given/Received feedback. At this time, you may experience errors, delays, or trouble accessing the following: Saving changes to Manager Reviews ...
investigating Dec 05, 2025, 11:08 AM UTC

Engineers are currently investigating an issue with Manager Reviews not saving and submitted Anytime Feedback not appearing under Given/Received feedback. At this time, you may experience errors, delays, or trouble accessing the following: Saving changes to Manager Reviews</...
investigating Dec 05, 2025, 12:44 PM UTC

Engineers are currently investigating an issue with Manager Reviews not saving and submitted Anytime Feedback not appearing under Given/Received feedback. At this time, you may experience errors, delays, or trouble accessing the following: Saving changes to Manager Reviews</...
investigating Dec 05, 2025, 04:53 PM UTC

Engineers are currently investigating an issue with Manager Reviews not saving, and submitted Anytime Feedback not appearing under Given/Received feedback. At this time, you may experience errors, delays, or trouble accessing the following: Saving changes to Manager Reviews</...
resolved Dec 05, 2025, 05:13 PM UTC

The issue with submitting managers reviews and anytime feedback has been resolved. The following will now be working as expected: Saving changes to Manager Reviews Submitting Anytime Feedback Viewing submitted Anytime Feedback We thank you for...