CardConnect Outage History

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Pingoru has recorded 51 incidents for CardConnect: 29 in the last 12 months and 7 in the last 90 days.

Source: status.cardconnect.com

51incidents recorded
29last 12 months
7last 90 days
20 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking CardConnect in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202627 of 720 (1%)
May 2026127 of 744 (4%)
June 202615 of 720 (1%)
July 2026528 of 744 (4%)
August 202600 of 744 (0%)
September 2026418 of 720 (2%)
October 202623 of 509 (1%)

Incidents, newest first

Major October 9, 2026 CoPilot, CardPointe Desktop, CardPointe Integrated Terminal, Gateway Service Disruption 1h 25m CardPointe Integrated Terminal, CardPointe Desktop, CardPointe Gateway, CoPilot

Started Oct 09, 2026, 04:46 PM UTC· resolved Oct 09, 2026, 06:11 PM UTC

  1. investigating Oct 09, 2026, 04:46 PM UTC

    Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue.

  2. investigating Oct 09, 2026, 04:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2026, 04:56 PM UTC

    Users may experience service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. We are currently investigating the issue.

  4. investigating Oct 09, 2026, 05:04 PM UTC

    Users may experience service disruption while using CoPilot, CardPointe Gateway, CardPointe Integrated Terminal and the CardPointe Desktop Application. We are currently investigating the issue.

  5. monitoring Oct 09, 2026, 05:13 PM UTC

    Service has been restored and we are monitoring results. Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity.

  6. resolved Oct 09, 2026, 06:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2026 INCIDENT: Vantiv Authorization Timeouts 1h 40m Vantiv

Started Oct 07, 2026, 07:18 PM UTC· resolved Oct 07, 2026, 08:58 PM UTC

  1. investigating Oct 07, 2026, 07:18 PM UTC

    The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Vantiv. We are currently investigating the the issue. We will provide updates as they become available.

  2. resolved Oct 07, 2026, 08:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 28, 2026 CardPointeFunding Delay (9/27/26 Batches) 4h 2m CardPointe Gateway, First Data North, First Data South

Started Sep 28, 2026, 05:25 PM UTC· resolved Sep 28, 2026, 09:28 PM UTC

  1. identified Sep 28, 2026, 05:25 PM UTC

    Please be advised, some merchants processing on the CardPointe Gateway may experience a funding delay for batches settled on [9/27/26]. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.

  2. resolved Sep 28, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 22, 2026 CardPointe Funding Delay (September 21) 5h 46m CardPointe Gateway

Started Sep 22, 2026, 12:43 PM UTC· resolved Sep 22, 2026, 06:30 PM UTC

  1. identified Sep 22, 2026, 12:43 PM UTC

    Please be advised, some merchants may experience a funding delay for KeyBank and Citizens Bank. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.

  2. resolved Sep 22, 2026, 06:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 16, 2026 Core Commerce Hosted Payment Page (HPP) Service Degradation 3h 59m CardPointe Hosted Payment Page (HPP)

Started Sep 16, 2026, 09:21 PM UTC· resolved Sep 17, 2026, 01:20 AM UTC

  1. identified Sep 16, 2026, 09:21 PM UTC

    We are aware of an issue impacting Hosted Payment Pages. We are actively working to address the issue.

  2. monitoring Sep 16, 2026, 09:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 01:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 9, 2026 CardPointe Integrated Terminal Service Disruption 3h 59m CardPointe Retail Terminal, CardSecure

Started Sep 09, 2026, 08:33 PM UTC· resolved Sep 10, 2026, 12:32 AM UTC

  1. investigating Sep 09, 2026, 08:33 PM UTC

    We are investigating terminal disruption (Invalid token error on the Pin pads) which may be impacting your business. Please reboot the devices for troubleshooting. We are currently working to resolve this issue.

  2. identified Sep 09, 2026, 08:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2026, 08:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2026, 12:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2026 CardPointe Integrated Terminal Disruption 2h 42m CardPointe Integrated Terminal

Started Jul 24, 2026, 01:17 PM UTC· resolved Jul 24, 2026, 03:59 PM UTC

  1. investigating Jul 24, 2026, 01:17 PM UTC

    We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

  2. monitoring Jul 24, 2026, 01:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2026, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 22, 2026 Document Upload issue - CoPilot 6h 9m CoPilot

Started Jul 22, 2026, 02:05 PM UTC· resolved Jul 22, 2026, 08:14 PM UTC

  1. identified Jul 22, 2026, 02:05 PM UTC

    We are investigating an issue where documents are unable to upload when the file name has spaces which may be impacting your business. Please remove spaces and try and reupload. We are currently working to resolve this issue.

  2. monitoring Jul 22, 2026, 05:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2026, 08:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 13, 2026 CardPointe Reporting Delays 5h 58m CardPointe Desktop

Started Jul 13, 2026, 04:05 PM UTC· resolved Jul 13, 2026, 10:03 PM UTC

  1. identified Jul 13, 2026, 04:05 PM UTC

    Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application. Note: This is isolated to reporting only. Please do not attempt to re-run transactions. We are currently working to resolve this issue.

  2. monitoring Jul 13, 2026, 04:05 PM UTC

    A fix has been implemented and we are monitoring results. Merchants who have submitted duplicate transactions should void duplicated items to prevent double funding of these transactions.

  3. resolved Jul 13, 2026, 10:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 8, 2026 CardPointe + MICROS - Service Disruption 8h 36m CardPointe + MICROS

Started Jul 08, 2026, 08:35 PM UTC· resolved Jul 09, 2026, 05:12 AM UTC

  1. monitoring Jul 08, 2026, 08:35 PM UTC

    Merchants may experience a service disruption while using CardPointe + MICROS. We have implemented a fix and are monitoring results.

  2. resolved Jul 09, 2026, 05:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2026 CardPointe Desktop Reporting | Service Disruption 5h 19m CardPointe Desktop

Started Jun 25, 2026, 03:23 PM UTC· resolved Jun 25, 2026, 08:42 PM UTC

  1. identified Jun 25, 2026, 03:23 PM UTC

    Please be advised, some merchants may experience issues when using search features within CardPointe Desktop Reporting. We are currently working to resolve this issue.

  2. monitoring Jun 25, 2026, 03:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 25, 2026, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 26, 2026 Funding Delay - 05/26 1d 2h First Data North, First Data RapidConnect

Started May 26, 2026, 02:22 PM UTC· resolved May 27, 2026, 05:16 PM UTC

  1. identified May 26, 2026, 02:22 PM UTC

    Please be advised, we have identified a funding delay which may affect batches settled between 05/22-05/25. This issue is currently under review. Please note, this has no impact on the ability to process transactions.

  2. monitoring May 26, 2026, 03:29 PM UTC

    A fix has been implemented and we are monitoring results. All merchant funding should complete by tomorrow morning.

  3. resolved May 27, 2026, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 27, 2026 CardPointe Unattended Maintenance | UAT 1h 33m CardPointe Unattended UAT (Testing)

Started Apr 27, 2026, 05:16 PM UTC· resolved Apr 27, 2026, 06:50 PM UTC

  1. investigating Apr 27, 2026, 05:16 PM UTC

    On Tuesday, April 28, 2026, from 2:00 AM to 4:MM AM ET, we will be making updates to the CardPointe Unattended UAT environment. There is no anticipated impact to customers or transactions. If you encounter an issue, please follow your standard support escalation process.

Read the full incident report →

Minor April 22, 2026 Phone Support Service Disruption 5h 33m Phone Support

Started Apr 22, 2026, 08:29 PM UTC· resolved Apr 23, 2026, 02:02 AM UTC

  1. investigating Apr 22, 2026, 08:29 PM UTC

    We are investigating an issue with our phone support system which may be impacting your business. We are currently working to resolve this issue. If in need of immediate assistance please contact your account representative or create a ticket.

  2. monitoring Apr 22, 2026, 10:36 PM UTC

    A fix has been implemented and we are monitoring the results.

Read the full incident report →

Minor March 17, 2026 North Debit/EBT Authorization Timeouts 2d 3h CardPointe Gateway, First Data North

Started Mar 17, 2026, 03:04 PM UTC· resolved Mar 19, 2026, 06:56 PM UTC

  1. investigating Mar 17, 2026, 03:04 PM UTC

    The CardPointe Gateway is currently experiencing timeouts during Debit and EBT authorizations on North. We are currently investigating the the issue. We will provide updates as they become available.

  2. identified Mar 17, 2026, 05:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 19, 2026, 01:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 19, 2026, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 8, 2026 Cardpointe Integrated Terminal Disruption – CardPointe Integrated Terminal

Started Mar 08, 2026, 06:53 PM UTC· resolved Mar 08, 2026, 06:53 PM UTC

  1. resolved Mar 08, 2026, 06:53 PM UTC

    We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

Read the full incident report →

Minor February 26, 2026 CardPointe Retail Terminal Service Disruption 3h 38m CardPointe Retail Terminal

Started Feb 26, 2026, 07:43 PM UTC· resolved Feb 26, 2026, 11:21 PM UTC

  1. investigating Feb 26, 2026, 07:43 PM UTC

    We are investigating a CardPointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.

  2. identified Feb 26, 2026, 07:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 26, 2026, 07:48 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 26, 2026, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 26, 2026, 11:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026 CardPointe, CoPilot and Bluepay Service Disruption 17h 47m BluePay Gateway, CardPointe Desktop, CoPilot

Started Jan 22, 2026, 08:32 PM UTC· resolved Jan 23, 2026, 02:20 PM UTC

  1. investigating Jan 22, 2026, 08:32 PM UTC

    We are investigating a service disruption which may be impacting your ability to login to CardPointe, CoPilot and Bluepay . Verification emails may be delayed or undelivered. We are currently working to resolve this issue.

  2. monitoring Jan 22, 2026, 08:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2026, 02:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026 BluePay Gateway Recurring Billing Issue 5h 37m BluePay Gateway

Started Jan 15, 2026, 02:44 PM UTC· resolved Jan 15, 2026, 08:22 PM UTC

  1. investigating Jan 15, 2026, 02:44 PM UTC

    We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.

  2. monitoring Jan 15, 2026, 03:28 PM UTC

    A fix has been implemented. The recurring system is currently executing the past due recurring billing schedules.

  3. monitoring Jan 15, 2026, 04:53 PM UTC

    All past due recurring billing schedules have been executed.

  4. resolved Jan 15, 2026, 08:22 PM UTC

    This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.

Read the full incident report →

Minor November 25, 2025 Fiserv ACH Boarding Issue 13d 2h ACH Payment Services by Fiserv

Started Nov 25, 2025, 06:36 PM UTC· resolved Dec 08, 2025, 08:39 PM UTC

  1. investigating Nov 25, 2025, 06:36 PM UTC

    We've identified an issue with Fiserv ACH on-boarding. Some merchants may experience a delay in account boarding for this product. Merchants currently registered should not experience any issues processing.

  2. monitoring Nov 25, 2025, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 08, 2025, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025 Cardpointe Unattended Service Disruption 4h 16m CardPointe Unattended

Started Nov 19, 2025, 02:19 PM UTC· resolved Nov 19, 2025, 06:35 PM UTC

  1. investigating Nov 19, 2025, 02:19 PM UTC

    We are investigating a CardPointe Unattended service disruption which may be impacting your business. We are currently working to resolve this issue.

  2. identified Nov 19, 2025, 02:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 19, 2025, 03:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 19, 2025, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025 CardPointe Funding Delay (11/17 Batches) – CardPointe Gateway, First Data North, First Data RapidConnect

Started Nov 18, 2025, 04:17 PM UTC· resolved Nov 18, 2025, 04:17 PM UTC

  1. resolved Nov 18, 2025, 04:17 PM UTC

    Please be advised, some merchants processing on the CardPointe Gateway may experience a funding delay for batches settled on 11/17. Impacted merchants can expect reporting to be delayed. Please note, this issue has no impact on the ability to process transactions.

Read the full incident report →

Notice October 19, 2025 Cardpointe.com Service Disruption 21h 45m CardPointe Desktop

Started Oct 19, 2025, 04:53 PM UTC· resolved Oct 20, 2025, 02:38 PM UTC

  1. investigating Oct 19, 2025, 04:53 PM UTC

    We are investigating a Cardpointe.com disruption which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring Oct 19, 2025, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 02:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 9, 2025 CardPointe Gateway Service Disruption - PPS-62 Timeouts 1d 3h CardPointe Gateway

Started Oct 09, 2025, 01:48 PM UTC· resolved Oct 10, 2025, 05:17 PM UTC

  1. investigating Oct 09, 2025, 01:48 PM UTC

    We are investigating a CardPointe Gateway service disruption (PPS-62 timeouts) which may be impacting your business. We are currently working to resolve this issue.

  2. investigating Oct 09, 2025, 01:51 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2025, 01:52 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 09, 2025, 01:55 PM UTC

    We are continuing to investigate this issue.

  5. investigating Oct 09, 2025, 01:56 PM UTC

    We are continuing to investigate this issue.

  6. investigating Oct 09, 2025, 01:57 PM UTC

    We are continuing to investigate this issue.

  7. identified Oct 09, 2025, 04:11 PM UTC

    The issue has been identified and a fix is being implemented.

  8. monitoring Oct 09, 2025, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Oct 10, 2025, 05:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025 Viking Cloud PCI Compliance SSO Issue 8h 38m CardPointe Desktop, CoPilot

Started Oct 01, 2025, 01:31 PM UTC· resolved Oct 01, 2025, 10:10 PM UTC

  1. investigating Oct 01, 2025, 01:31 PM UTC

    We are investigating a Viking Cloud PCI Compliance SSO Issue which may be impacting your business. We are currently working to resolve this issue.

  2. identified Oct 01, 2025, 01:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 01, 2025, 10:10 PM UTC

    This incident has been resolved.

Read the full incident report →