CardConnect incident

CardPointe Funding Delay (September 21)

Minor Resolved View vendor source →

CardConnect experienced a minor incident on September 22, 2026 affecting CardPointe Gateway, lasting 5h 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 12:43 PM UTC
Resolved
Sep 22, 2026, 06:30 PM UTC
Duration
5h 46m
Detected by Pingoru
Sep 22, 2026, 12:43 PM UTC

Affected components

CardPointe Gateway

Update timeline

  1. identified Sep 22, 2026, 12:43 PM UTC

    Please be advised, some merchants may experience a funding delay for KeyBank and Citizens Bank. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.

  2. resolved Sep 22, 2026, 06:30 PM UTC

    This incident has been resolved.