CardConnect incident

CardPointe, CoPilot and Bluepay Service Disruption

Minor Resolved View vendor source →

CardConnect experienced a minor incident on January 22, 2026 affecting BluePay Gateway and CardPointe Desktop and 1 more component, lasting 17h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 08:32 PM UTC
Resolved
Jan 23, 2026, 02:20 PM UTC
Duration
17h 47m
Detected by Pingoru
Jan 22, 2026, 08:32 PM UTC

Affected components

BluePay GatewayCardPointe DesktopCoPilot

Update timeline

  1. investigating Jan 22, 2026, 08:32 PM UTC

    We are investigating a service disruption which may be impacting your ability to login to CardPointe, CoPilot and Bluepay . Verification emails may be delayed or undelivered. We are currently working to resolve this issue.

  2. monitoring Jan 22, 2026, 08:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2026, 02:20 PM UTC

    This incident has been resolved.