CardConnect experienced a minor incident on April 22, 2026 affecting Phone Support, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support
Update timeline
- investigating Apr 22, 2026, 08:29 PM UTC
We are investigating an issue with our phone support system which may be impacting your business. We are currently working to resolve this issue. If in need of immediate assistance please contact your account representative or create a ticket.
- monitoring Apr 22, 2026, 10:36 PM UTC
A fix has been implemented and we are monitoring the results.