CardConnect incident

Phone Support Service Disruption

Minor Resolved View vendor source →
Started
Apr 22, 2026, 08:29 PM UTC
Resolved
Apr 23, 2026, 02:02 AM UTC
Duration
5h 33m
Detected by Pingoru
Apr 22, 2026, 08:29 PM UTC

Affected components

Phone Support

Update timeline

  1. investigating Apr 22, 2026, 08:29 PM UTC

    We are investigating an issue with our phone support system which may be impacting your business. We are currently working to resolve this issue. If in need of immediate assistance please contact your account representative or create a ticket.

  2. monitoring Apr 22, 2026, 10:36 PM UTC

    A fix has been implemented and we are monitoring the results.

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