CardConnect incident

INCIDENT: Vantiv Authorization Timeouts

Minor Resolved View vendor source →

CardConnect experienced a minor incident on October 7, 2026 affecting Vantiv, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 07:18 PM UTC
Resolved
Oct 07, 2026, 08:58 PM UTC
Duration
1h 40m
Detected by Pingoru
Oct 07, 2026, 07:18 PM UTC

Affected components

Vantiv

Update timeline

  1. investigating Oct 07, 2026, 07:18 PM UTC

    The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Vantiv. We are currently investigating the the issue. We will provide updates as they become available.

  2. resolved Oct 07, 2026, 08:58 PM UTC

    This incident has been resolved.