CardConnect experienced a minor incident on July 13, 2026 affecting CardPointe Desktop, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
CardPointe Desktop
Update timeline
- identified Jul 13, 2026, 04:05 PM UTC
Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application. Note: This is isolated to reporting only. Please do not attempt to re-run transactions. We are currently working to resolve this issue.
- monitoring Jul 13, 2026, 04:05 PM UTC
A fix has been implemented and we are monitoring results. Merchants who have submitted duplicate transactions should void duplicated items to prevent double funding of these transactions.
- resolved Jul 13, 2026, 10:03 PM UTC
This incident has been resolved.