CardConnect incident

CardPointe Retail Terminal Service Disruption

Minor Resolved View vendor source →

CardConnect experienced a minor incident on February 26, 2026 affecting CardPointe Retail Terminal, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2026, 07:43 PM UTC
Resolved
Feb 26, 2026, 11:21 PM UTC
Duration
3h 38m
Detected by Pingoru
Feb 26, 2026, 07:43 PM UTC

Affected components

CardPointe Retail Terminal

Update timeline

  1. investigating Feb 26, 2026, 07:43 PM UTC

    We are investigating a CardPointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.

  2. identified Feb 26, 2026, 07:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 26, 2026, 07:48 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 26, 2026, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 26, 2026, 11:21 PM UTC

    This incident has been resolved.