CardConnect incident

CardPointe Desktop Reporting | Service Disruption

Minor Resolved View vendor source →

CardConnect experienced a minor incident on June 25, 2026 affecting CardPointe Desktop, lasting 5h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 03:23 PM UTC
Resolved
Jun 25, 2026, 08:42 PM UTC
Duration
5h 19m
Detected by Pingoru
Jun 25, 2026, 03:23 PM UTC

Affected components

CardPointe Desktop

Update timeline

  1. identified Jun 25, 2026, 03:23 PM UTC

    Please be advised, some merchants may experience issues when using search features within CardPointe Desktop Reporting. We are currently working to resolve this issue.

  2. monitoring Jun 25, 2026, 03:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 25, 2026, 08:42 PM UTC

    This incident has been resolved.