CardConnect incident

CoPilot, CardPointe Desktop, CardPointe Integrated Terminal, Gateway Service Disruption

Major Resolved View vendor source →

CardConnect experienced a major incident on October 9, 2026 affecting CardPointe Integrated Terminal and CardPointe Desktop and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 04:46 PM UTC
Resolved
Oct 09, 2026, 06:11 PM UTC
Duration
1h 25m
Detected by Pingoru
Oct 09, 2026, 04:46 PM UTC

Affected components

CardPointe Integrated TerminalCardPointe DesktopCardPointe GatewayCoPilot

Update timeline

  1. investigating Oct 09, 2026, 04:46 PM UTC

    Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue.

  2. investigating Oct 09, 2026, 04:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2026, 04:56 PM UTC

    Users may experience service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. We are currently investigating the issue.

  4. investigating Oct 09, 2026, 05:04 PM UTC

    Users may experience service disruption while using CoPilot, CardPointe Gateway, CardPointe Integrated Terminal and the CardPointe Desktop Application. We are currently investigating the issue.

  5. monitoring Oct 09, 2026, 05:13 PM UTC

    Service has been restored and we are monitoring results. Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity.

  6. resolved Oct 09, 2026, 06:11 PM UTC

    This incident has been resolved.