Resolved after 3 hours 59 minutes, affecting CardPointe Retail Terminal and CardSecure, on September 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
CardPointe Retail TerminalCardSecure
Update timeline
- investigating Sep 09, 2026, 08:33 PM UTC
We are investigating terminal disruption (Invalid token error on the Pin pads) which may be impacting your business. Please reboot the devices for troubleshooting. We are currently working to resolve this issue.
- identified Sep 09, 2026, 08:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 09, 2026, 08:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2026, 12:32 AM UTC
This incident has been resolved.
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