CardConnect incident

North Debit/EBT Authorization Timeouts

Minor Resolved View vendor source →

CardConnect experienced a minor incident on March 17, 2026 affecting CardPointe Gateway and First Data North, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 03:04 PM UTC
Resolved
Mar 19, 2026, 06:56 PM UTC
Duration
2d 3h
Detected by Pingoru
Mar 17, 2026, 03:04 PM UTC

Affected components

CardPointe GatewayFirst Data North

Update timeline

  1. investigating Mar 17, 2026, 03:04 PM UTC

    The CardPointe Gateway is currently experiencing timeouts during Debit and EBT authorizations on North. We are currently investigating the the issue. We will provide updates as they become available.

  2. identified Mar 17, 2026, 05:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 19, 2026, 01:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 19, 2026, 06:56 PM UTC

    This incident has been resolved.