CardConnect Outage History

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CardConnect had 36 outages in the last 2 years totaling 5402h 54m of downtime — averaging 1.5 incidents per month.

There were 36 CardConnect outages since June 19, 2024 totaling 5402h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cardconnect.com

Minor May 13, 2025

INCIDENT: Hosted Payment Page Display Issue

Detected by Pingoru
May 13, 2025, 05:36 PM UTC
Resolved
May 13, 2025, 08:13 PM UTC
Duration
2h 37m
Affected: CardPointe Hosted Payment Page (HPP)
Timeline · 4 updates
  1. investigating May 13, 2025, 05:36 PM UTC

    We have identified a display issue with the CardPointe Hosted Payment Page. We are currently investigating the issue.

  2. investigating May 13, 2025, 05:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 13, 2025, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2025, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2025

CardPointe Unattended Disruption

Detected by Pingoru
Apr 29, 2025, 02:00 PM UTC
Resolved
Apr 30, 2025, 12:59 PM UTC
Duration
22h 59m
Affected: CardPointe Unattended
Timeline · 3 updates
  1. investigating Apr 29, 2025, 02:00 PM UTC

    We are investigating a CardPointe Unattended disruption which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring Apr 29, 2025, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results. If you are still experiencing any issues please reboot your device.

  3. resolved Apr 30, 2025, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2025

CardPointe Reporting - Data Export Issue

Detected by Pingoru
Apr 16, 2025, 12:41 PM UTC
Resolved
Apr 16, 2025, 05:08 PM UTC
Duration
4h 27m
Affected: CardPointe Desktop
Timeline · 3 updates
  1. identified Apr 16, 2025, 12:41 PM UTC

    Please be advised, some merchants may experience issues when exporting data from the CardPointe Desktop application. We are currently reviewing the issue and will provide additional updates as soon as available.

  2. monitoring Apr 16, 2025, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 16, 2025, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2025

MFA Service Disruption - CardPointe/CoPilot

Detected by Pingoru
Apr 08, 2025, 01:53 AM UTC
Resolved
Apr 08, 2025, 03:30 AM UTC
Duration
1h 36m
Affected: CardPointe DesktopCoPilot
Timeline · 2 updates
  1. monitoring Apr 08, 2025, 01:53 AM UTC

    We are investigating an MFA Service disruption which may be impacting your ability to login to CardPointe and CoPilot. We are currently working to resolve this issue.

  2. resolved Apr 08, 2025, 03:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025

Copilot/Cardpointe Service Disruption

Detected by Pingoru
Apr 01, 2025, 01:29 AM UTC
Resolved
Apr 01, 2025, 12:50 PM UTC
Duration
11h 21m
Affected: CardPointe DesktopCoPilot
Timeline · 3 updates
  1. investigating Apr 01, 2025, 01:29 AM UTC

    We are investigating an issue with Cardpointe and Copilot which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring Apr 01, 2025, 01:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2025, 12:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 11, 2025

CardPointe Funding Delay (3/10 Batches)

Detected by Pingoru
Mar 11, 2025, 12:05 PM UTC
Resolved
Mar 11, 2025, 12:05 PM UTC
Duration
—
Affected: CardPointe Gateway
Timeline · 1 update
  1. resolved Mar 11, 2025, 12:05 PM UTC

    Please be advised, some merchants processing on Rapidconnect/North may experience a funding delay for batches settled on 3/10/25. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.

Read the full incident report →

Minor March 5, 2025

CoPilot Latency Issues

Detected by Pingoru
Mar 05, 2025, 08:03 PM UTC
Resolved
Mar 06, 2025, 02:01 PM UTC
Duration
17h 58m
Affected: CoPilot
Timeline · 3 updates
  1. investigating Mar 05, 2025, 08:03 PM UTC

    Users may experience extended load times and rendering issues while using CoPilot. We are currently investigating the issue.

  2. monitoring Mar 05, 2025, 08:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 06, 2025, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 17, 2025

BluePay Recurring Billing Delayed

Detected by Pingoru
Feb 17, 2025, 03:10 PM UTC
Resolved
Feb 17, 2025, 09:15 PM UTC
Duration
6h 4m
Affected: BluePay Gateway
Timeline · 2 updates
  1. monitoring Feb 17, 2025, 03:10 PM UTC

    An issue with the recurring billing system prevented recurring transactions from being created from 02/15/25 - 02/17/25. The issue has been resolved. Transactions that were delayed are currently being processed.

  2. resolved Feb 17, 2025, 09:15 PM UTC

    The issue that caused the delay has been corrected. All delayed recurring billing transactions have been processed.

Read the full incident report →

Minor February 12, 2025

Cardpointe Integrated Clover Terminal Disruption

Detected by Pingoru
Feb 12, 2025, 05:30 PM UTC
Resolved
Feb 12, 2025, 10:32 PM UTC
Duration
5h 1m
Affected: CardPointe Integrated Terminal (Clover)
Timeline · 3 updates
  1. identified Feb 12, 2025, 05:30 PM UTC

    We are investigating a Cardpointe Integrated Clover terminal disruption which may be impacting your business. If you are currently having an issue with your Integrated Clover terminal please manually reboot the device. We are currently working to resolve this issue.

  2. monitoring Feb 12, 2025, 06:15 PM UTC

    A fix has been implemented, if you continue to experience issues please reboot your terminal. We are continuing to monitor the results.

  3. resolved Feb 12, 2025, 10:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2025

Intermittent Copilot/Cardpointe Slowness

Detected by Pingoru
Jan 15, 2025, 04:42 PM UTC
Resolved
Jan 15, 2025, 06:53 PM UTC
Duration
2h 10m
Affected: CardPointe DesktopCoPilot
Timeline · 3 updates
  1. investigating Jan 15, 2025, 04:42 PM UTC

    Users may experience extended load times and rendering issues while using CoPilot/Cardpointe. We are currently investigating the issue.

  2. monitoring Jan 15, 2025, 04:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2025, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →