CardConnect Outage History

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Pingoru has recorded 51 incidents for CardConnect: 29 in the last 12 months and 6 in the last 90 days.

Source: status.cardconnect.com

51incidents recorded
29last 12 months
6last 90 days
20 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking CardConnect in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202627 of 720 (1%)
May 2026127 of 744 (4%)
June 202615 of 720 (1%)
July 2026528 of 744 (4%)
August 202600 of 744 (0%)
September 2026418 of 720 (2%)
October 202623 of 588 (1%)

Incidents, newest first

Minor September 30, 2025 iFrame Tokenizer Service Disruption 1d 6h iFrame Tokenizer

Started Sep 30, 2025, 04:08 PM UTC· resolved Oct 01, 2025, 10:12 PM UTC

  1. investigating Sep 30, 2025, 04:08 PM UTC

    We are investigating an IFrame Tokenizer disruption which may be impacting your business. We are currently working to resolve this issue.

  2. identified Sep 30, 2025, 05:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 30, 2025, 06:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2025, 10:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2025 ProfitStars ACH Disruption 1h 10m ProfitStars

Started Sep 19, 2025, 05:20 PM UTC· resolved Sep 19, 2025, 06:31 PM UTC

  1. investigating Sep 19, 2025, 05:20 PM UTC

    We are investigating a ProfitStars ACH disruption which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring Sep 19, 2025, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 19, 2025, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2025 BluePay Serivce Disruption 2h 39m BluePay Gateway

Started Sep 16, 2025, 07:13 PM UTC· resolved Sep 16, 2025, 09:53 PM UTC

  1. investigating Sep 16, 2025, 07:13 PM UTC

    We are investigating a BluePay Service disruption which may be impacting your business. Users may be unable to login to the application. We are currently working to resolve this issue.

  2. monitoring Sep 16, 2025, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 16, 2025, 07:16 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Sep 16, 2025, 07:17 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 16, 2025, 09:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 5, 2025 Cardpointe Integrated Terminal Service Disruption 10h 25m CardPointe Integrated Terminal

Started Sep 05, 2025, 02:00 AM UTC· resolved Sep 05, 2025, 12:25 PM UTC

  1. investigating Sep 05, 2025, 02:00 AM UTC

    We are investigating a Cardpointe Integrated Terminal Service disruption which may be impacting your business. We are currently working to resolve this issue. Terminals should reconnect automatically, however, if this does not occur, please power cycle your device to restore service.

  2. monitoring Sep 05, 2025, 02:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 05, 2025, 12:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025 BluePay Gateway Issue 15h 59m BluePay Gateway

Started Jul 15, 2025, 10:17 PM UTC· resolved Jul 16, 2025, 02:17 PM UTC

  1. investigating Jul 15, 2025, 10:17 PM UTC

    We have identified the cause of the incident affecting the BluePay Gateway and Fiserv ACH we are working to find a resolution. We appreciate your patience during this time.

  2. monitoring Jul 15, 2025, 10:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2025, 02:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 10, 2025 INCIDENT: CardPointe Desktop Service Disruption 4h 17m CardPointe Integrated Terminal, CardPointe Desktop, CardPointe Gateway

Started Jul 10, 2025, 05:56 PM UTC· resolved Jul 10, 2025, 10:14 PM UTC

  1. investigating Jul 10, 2025, 05:56 PM UTC

    We are investigating a CardPointe Desktop service disruption which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring Jul 10, 2025, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 10, 2025, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 22, 2025 INCIDENT: Chase Salem and Chase Tampa Authorization Timeouts 18h 17m Chase Paymentech Salem, Chase Paymentech Tampa

Started May 22, 2025, 07:18 PM UTC· resolved May 23, 2025, 01:35 PM UTC

  1. investigating May 22, 2025, 07:18 PM UTC

    The CardPointe Gateway is currently experiencing timeouts during transaction authorizations to Chase Paymentech Salem and Chase Paymentech Tampa. We are currently investigating the the issue. We will provide updates as they become available.

  2. monitoring May 22, 2025, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 23, 2025, 01:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 15, 2025 Card Pointe Retail Terminal Disruption 3d 19h CardPointe Retail Terminal

Started May 15, 2025, 06:51 PM UTC· resolved May 19, 2025, 02:10 PM UTC

  1. investigating May 15, 2025, 06:51 PM UTC

    We are investigating a Card Pointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring May 16, 2025, 03:16 PM UTC

    We are continuing to monitor feedback on this issue. If you are experiencing connectivity issues, please contact your Internet Service Provider to review. Our support resources are available to assist with any additional concerns.

  3. monitoring May 16, 2025, 03:17 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring May 16, 2025, 03:33 PM UTC

    We are continuing to monitor feedback on this issue. If you are experiencing connectivity issues, please contact your Internet Service Provider to review. Our support resources are available to assist with any additional concerns.

  5. resolved May 19, 2025, 02:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2025 Clover Cardpointe Integrated Terminal Disruption 64d 17h CardPointe Integrated Terminal (Clover)

Started May 14, 2025, 09:49 PM UTC· resolved Jul 18, 2025, 03:47 PM UTC

  1. investigating May 14, 2025, 09:49 PM UTC

    We are investigating a Clover Cardpointe Integrated Terminal disruption which may be impacting your business. We are currently working to resolve this issue.

  2. identified May 14, 2025, 10:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 20, 2025, 09:04 PM UTC

    A fix has been implemented and we are monitoring results. Merchants experiencing issues should power cycle their device to validate the fix has been received.

  4. resolved Jul 18, 2025, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2025 INCIDENT: Hosted Payment Page Display Issue 2h 37m CardPointe Hosted Payment Page (HPP)

Started May 13, 2025, 05:36 PM UTC· resolved May 13, 2025, 08:13 PM UTC

  1. investigating May 13, 2025, 05:36 PM UTC

    We have identified a display issue with the CardPointe Hosted Payment Page. We are currently investigating the issue.

  2. investigating May 13, 2025, 05:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 13, 2025, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2025, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2025 CardPointe Unattended Disruption 22h 59m CardPointe Unattended

Started Apr 29, 2025, 02:00 PM UTC· resolved Apr 30, 2025, 12:59 PM UTC

  1. investigating Apr 29, 2025, 02:00 PM UTC

    We are investigating a CardPointe Unattended disruption which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring Apr 29, 2025, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results. If you are still experiencing any issues please reboot your device.

  3. resolved Apr 30, 2025, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2025 CardPointe Reporting - Data Export Issue 4h 27m CardPointe Desktop

Started Apr 16, 2025, 12:41 PM UTC· resolved Apr 16, 2025, 05:08 PM UTC

  1. identified Apr 16, 2025, 12:41 PM UTC

    Please be advised, some merchants may experience issues when exporting data from the CardPointe Desktop application. We are currently reviewing the issue and will provide additional updates as soon as available.

  2. monitoring Apr 16, 2025, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 16, 2025, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2025 MFA Service Disruption - CardPointe/CoPilot 1h 36m CardPointe Desktop, CoPilot

Started Apr 08, 2025, 01:53 AM UTC· resolved Apr 08, 2025, 03:30 AM UTC

  1. monitoring Apr 08, 2025, 01:53 AM UTC

    We are investigating an MFA Service disruption which may be impacting your ability to login to CardPointe and CoPilot. We are currently working to resolve this issue.

  2. resolved Apr 08, 2025, 03:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025 Copilot/Cardpointe Service Disruption 11h 21m CardPointe Desktop, CoPilot

Started Apr 01, 2025, 01:29 AM UTC· resolved Apr 01, 2025, 12:50 PM UTC

  1. investigating Apr 01, 2025, 01:29 AM UTC

    We are investigating an issue with Cardpointe and Copilot which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring Apr 01, 2025, 01:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2025, 12:50 PM UTC

    This incident has been resolved.

Read the full incident report →