CardConnect incident

Document Upload issue - CoPilot

Notice Resolved View vendor source →

CardConnect experienced a notice incident on July 22, 2026 affecting CoPilot, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 02:05 PM UTC
Resolved
Jul 22, 2026, 08:14 PM UTC
Duration
6h 9m
Detected by Pingoru
Jul 22, 2026, 02:05 PM UTC

Affected components

CoPilot

Update timeline

  1. identified Jul 22, 2026, 02:05 PM UTC

    We are investigating an issue where documents are unable to upload when the file name has spaces which may be impacting your business. Please remove spaces and try and reupload. We are currently working to resolve this issue.

  2. monitoring Jul 22, 2026, 05:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2026, 08:14 PM UTC

    This incident has been resolved.