CardConnect incident

CardPointe Gateway Service Disruption - PPS-62 Timeouts

Notice Resolved View vendor source →

CardConnect experienced a notice incident on October 9, 2025 affecting CardPointe Gateway, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 01:48 PM UTC
Resolved
Oct 10, 2025, 05:17 PM UTC
Duration
1d 3h
Detected by Pingoru
Oct 09, 2025, 01:48 PM UTC

Affected components

CardPointe Gateway

Update timeline

  1. investigating Oct 09, 2025, 01:48 PM UTC

    We are investigating a CardPointe Gateway service disruption (PPS-62 timeouts) which may be impacting your business. We are currently working to resolve this issue.

  2. investigating Oct 09, 2025, 01:51 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2025, 01:52 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 09, 2025, 01:55 PM UTC

    We are continuing to investigate this issue.

  5. investigating Oct 09, 2025, 01:56 PM UTC

    We are continuing to investigate this issue.

  6. investigating Oct 09, 2025, 01:57 PM UTC

    We are continuing to investigate this issue.

  7. identified Oct 09, 2025, 04:11 PM UTC

    The issue has been identified and a fix is being implemented.

  8. monitoring Oct 09, 2025, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Oct 10, 2025, 05:17 PM UTC

    This incident has been resolved.