CardConnect incident

Cardpointe.com Service Disruption

Notice Resolved View vendor source →

CardConnect experienced a notice incident on October 19, 2025 affecting CardPointe Desktop, lasting 21h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2025, 04:53 PM UTC
Resolved
Oct 20, 2025, 02:38 PM UTC
Duration
21h 45m
Detected by Pingoru
Oct 19, 2025, 04:53 PM UTC

Affected components

CardPointe Desktop

Update timeline

  1. investigating Oct 19, 2025, 04:53 PM UTC

    We are investigating a Cardpointe.com disruption which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring Oct 19, 2025, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 02:38 PM UTC

    This incident has been resolved.