CardConnect experienced a minor incident on July 2, 2025 affecting CardPointe Integrated Terminal, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
CardPointe Integrated Terminal
Update timeline
- investigating Jul 02, 2025, 07:05 PM UTC
The issue has been identified and we are implementing a fix. Merchants may be required to restart their device to re-connect to the CIT service.
- identified Jul 02, 2025, 07:07 PM UTC
The issue has been identified and we are implementing a fix. Merchants may be required to restart their device to re-connect to the CIT service.
- monitoring Jul 02, 2025, 07:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2025, 08:59 PM UTC
This incident has been resolved.