CardConnect incident

INCIDENT: CardPointe Desktop Service Disruption

Minor Resolved View vendor source →

CardConnect experienced a minor incident on July 10, 2025 affecting CardPointe Integrated Terminal and CardPointe Desktop and 1 more component, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 05:56 PM UTC
Resolved
Jul 10, 2025, 10:14 PM UTC
Duration
4h 17m
Detected by Pingoru
Jul 10, 2025, 05:56 PM UTC

Affected components

CardPointe Integrated TerminalCardPointe DesktopCardPointe Gateway

Update timeline

  1. investigating Jul 10, 2025, 05:56 PM UTC

    We are investigating a CardPointe Desktop service disruption which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring Jul 10, 2025, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 10, 2025, 10:14 PM UTC

    This incident has been resolved.