CardConnect incident

Clover Cardpointe Integrated Terminal Disruption

Minor Resolved View vendor source →

CardConnect experienced a minor incident on May 14, 2025 affecting CardPointe Integrated Terminal (Clover), lasting 64d 17h. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 09:49 PM UTC
Resolved
Jul 18, 2025, 03:47 PM UTC
Duration
64d 17h
Detected by Pingoru
May 14, 2025, 09:49 PM UTC

Affected components

CardPointe Integrated Terminal (Clover)

Update timeline

  1. investigating May 14, 2025, 09:49 PM UTC

    We are investigating a Clover Cardpointe Integrated Terminal disruption which may be impacting your business. We are currently working to resolve this issue.

  2. identified May 14, 2025, 10:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 20, 2025, 09:04 PM UTC

    A fix has been implemented and we are monitoring results. Merchants experiencing issues should power cycle their device to validate the fix has been received.

  4. resolved Jul 18, 2025, 03:47 PM UTC

    This incident has been resolved.