CardConnect incident

Cardpointe Integrated Terminal Service Disruption

Minor Resolved View vendor source →

CardConnect experienced a minor incident on September 5, 2025 affecting CardPointe Integrated Terminal, lasting 10h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 02:00 AM UTC
Resolved
Sep 05, 2025, 12:25 PM UTC
Duration
10h 25m
Detected by Pingoru
Sep 05, 2025, 02:00 AM UTC

Affected components

CardPointe Integrated Terminal

Update timeline

  1. investigating Sep 05, 2025, 02:00 AM UTC

    We are investigating a Cardpointe Integrated Terminal Service disruption which may be impacting your business. We are currently working to resolve this issue. Terminals should reconnect automatically, however, if this does not occur, please power cycle your device to restore service.

  2. monitoring Sep 05, 2025, 02:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 05, 2025, 12:25 PM UTC

    This incident has been resolved.