CardConnect experienced a minor incident on September 16, 2025 affecting BluePay Gateway, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
BluePay Gateway
Update timeline
- investigating Sep 16, 2025, 07:13 PM UTC
We are investigating a BluePay Service disruption which may be impacting your business. Users may be unable to login to the application. We are currently working to resolve this issue.
- monitoring Sep 16, 2025, 07:16 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 16, 2025, 07:16 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 16, 2025, 07:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 16, 2025, 09:53 PM UTC
This incident has been resolved.